Masterclass: Client Retention - How to Keep and Grow Clients Forever
Keeping and growing clients has never been more difficult. Competitors are seeking to take business away from you and clients are getting ever more price-sensitive.
Benefits of attending
This Masterclass gives a number of simple tools that cover the major aspects of keeping and growing your clients including:
- Reminder of what clients are / are not really looking for from you;
- Simple tool to use to widen the relationship (narrow-based relationships are susceptible to your contact moving on);
- Simple tool to use to develop further services you can offer to clients;
- Simple tool to establish what clients are looking for;
- How to deal with the question of value vs cost;
- The essential check to make before you start to offer more services;
- A foolproof process to use to ask existing clients for more business.
Who should attend?
Anyone who has lead responsibility for their clients and who wishes to understand how to make the client more secure, more productive and more profitable.
Speaker: Chris Matthews, Sutherlands Professional Services Business Development Ltd