Sessional Research Event: Transforming Consumer Information
Listen to the audio recording of this event.
Drinks reception: 19:00-20:00
The Consumer Information Working Party has published this paper which explores how we can better engage consumers with long-term savings and investments. The working party considered the current state of consumer information, which is a long way from ideal, including consumer insights and touch points, the current consumer information model, relevant considerations from behavioural economics, examples of information failures and some successes from other fields. They then propose a way to deliver more effective information, including a possible framework and some ideas for its application. They finish with proposals for immediate next steps and urge the Actuarial Profession to take a lead in this area.
We ask that you book your place at this event.
A copy of the paper is available to download here.