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Day two

Date Details
09:00 - 10:00 Plenary 2: Customers - keeping it simple
 

This session covers:

  • Customers: What will the Regulator want?
  • ABI Consumer Strategy
  • Simple Products
  • What are they?
  • Latest progress update

Speaker: Maggie Craig, ABI
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10:00 - 10:05 Delegates move to next session
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10:05 - 10:55 view all >>Workshop session A
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10:55 - 11:25 Morning refreshments
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11:25 - 12:15 view all >>Workshop session B
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12:15 - 13:15 Lunch
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13:15 - 14:15 Plenary 3: Reputation management
 

A thought-provoking and inspiring session. This talk will show:

  • how your personal actions impact on your company’s reputation in today’s business climate
  • in the world of the internet and social media, what control you have over your reputation. And what impact
  • that has on your company
  • what you can do if your reputation has been damaged
  • how you build a stronger professional reputation.

Speaker: Roy Sheppard, RoySpeaks.com
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14:15 - 14:30 Presidential update
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14:30 - 14:35 Delegates move to next session
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14:35 - 15:25 view all >>Workshop session C
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15:25 - 15:55 Afternoon refreshments
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15:55 - 17:00 Plenary 4: Long Term Care panel debate
 

In the context of the Dilnot Report and the anticipated White Paper on Long Term Care, the panel will explore:

  • the circumstances in which the insurance industry/financial services industry may participate in the market
  • what sort of products are suitable and who might buy them
  • whether we believe that there is a future for this market.

Chair: Sue Elliott, Just Retirement

Panellists: Jules Constantinou, Gen Re; James Lloyd, The Strategic Society Centre; Ian Owen, Partnership.
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17:00 - 17:05 Delegates move to next session
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17:05 - 17:55 view all >>Workshop session D
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17:55 - 19:00 Free time
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19:00 - 19:15 Coaches to the Monastery
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19:30 - 20:00 Drinks reception
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20:00 - 23:00 Dinner and after dinner speaker