Workshops
| Date | Details |
|---|---|
| Day two 10:05 - 10:55 | Workshop session A |
| A1: Update from the Geographical Variations Critical Illness working party Members of the working party will present an update on their work looking at variations in the incidence by geographical location of some of the main critical illness conditions. They will discuss progress on the analysis of a customised data extract from the Hospital Episode Statistics database and how a linkage with socio economic indicators has been created. Initial findings will be presented for the first time at the conference. Speakers: Members of the Geographical Variations working party Level: No prior knowledge required.
A2: Solvency II – what it means for health insurers and their customers2012 will see a significant amount of activity in preparation for Solvency II readiness. Despite changes to the implementation date and uncertainty on certain aspects of the proposed regime, health insurers will need to consider what the Solvency II regime will mean for their business, what the Board will need to approve and how and where value can be extracted from achieving Solvency II compliance. In particular we focus on the specific challenges facing health insurers. Speakers: James Rowlands and Kuen Chik, KPMG LLP Level: No prior knowledge required
A3: Around the world in 15 distribution models RDR is a catalyst focusing minds and causing people to rethink distribution. Innovations are proliferating elsewhere in response to regulatory, technological, social and demographic changes. We’ll consider fifteen innovative channels from the UK and elsewhere and consider some of the more likely future scenarios. Speakers: Greg Becker, RGA and Bryce Johns, Old Mutual Level: No prior knowledge required
A4: The evolution of predictive underwriting Drawing on our knowledge and experience of predictive underwriting developments in the UK and international markets,we will summarise:
Those attending the session will leave with a knowledge of predictive underwriting and ideas on how it could be applied to their business. Speakers: Jonathan Hughes and Rachel Wood, Munich Re Level: No prior knowledge required |
| Date | Details |
|---|---|
| Day two 11:25 - 12:15 | Workshop session B |
| B1: Personalising on an industrial scale Wellness programmes to fit the customer, not customers to fit the wellness programme. It is now commonly accepted in the industry that we are facing dramatic growth in future healthcare costs, unless the increase in chronic disease can be reversed. However, the ability to reverse this trend depends on the ability to tailor interventions to millions of people, each with their own unique health, wellness and lifestyle needs. This paper looks at a possible methodology, covering:
Speakers: Tom Davis and Dr Katie Tryon, PruHealth Level: No prior knowledge required
B2: Accessing and engaging with customers (the consumer perspective) Pulling together Swiss Re's recent consumer research, and experience from around the world. How do we best break into the consumers busy life and sell them insurance? Speaker: Alan Martin and Nicki Plews, Swiss Re Level: Prior knowledge helpful
B3: Recessions and disability experience around the world We will present a meta-study of prior recessions and their impact on disability experience from the USA, Canada, Australia and South Africa before moving on to look at the experience from the last recession in the USA. Wherever possible we will draw comparisons to the UK environment. Speaker: Peter Banthorpe, RGA Level: Prior knowledge helpful
B4: Are we providing the most appropriate premium structure for our customers? Level premium structures are accepted as the norm in the UK. But in other markets yearly renewable term structures have been tried and, in some cases, continue to be more popular than level premium structures. In this talk we consider the merits of level versus yearly renewable term structures for the customer. We also draw on lessons from overseas markets to understand whether a yearly renewable term structure in the UK is a good idea and what the pricing and distribution implications may be. Speakers: Roger Edwards, Bright Grey and Kal Kalsi, Gen Re Level: No prior knowledge required |
| Date | Details |
|---|---|
| Day two 14:35 - 15:25 | Workshop session C |
| C1: Implications for the industry of the Government's White Paper on Social Care The Dilnot report has provided high level proposals on the future structure of long term care in the UK. This workshop will seek to provide a short summary of the report itself but with an emphasis on what these changes would potentially mean for the self-funded care sector from both a domicillary and residential care setting as well as examining what structural changes would be needed to finally open up the long term care insurance market. Speakers: Jules Constantinou, Gen Re and Dan Read, Partnership Assurance Level: No prior knowledge required
C2: Equality to all (and death to underwriters) Current EU plans to develop an Equality Directive modelled on the Gender Directive could have huge implications for European health and protection insurers and their customers. Using examples from a number of markets where age and health status cannot be used to determine premiums the presentation will consider:
Speakers: Kevin Manning, Milliman and John Woodford, Munich Re Level: No prior knowledge required
C3: Income protection: an update on recent CMI experience plus a layman's guide to IPM 1991-98 This talk will cover:
Speakers: Joan Coverson, Gen Re and Neil Robjohns, Barnett Waddingham LLP Level: Prior knowledge helpful
C4: How powerful are your rating factors? (A practical demonstration with GLMs) The dangers of a one way analysis are well understood, thereby making an understanding of the interaction between different rating factors essential. Generalised Linear Models provide an approach where such interaction can be analysed. This session will focus on a practical demonstration of GLMs. Keeping theory to a minimum we will consider the predictive power of different rating factors and look at the impact when key rating factors (e.g. gender) are removed from the analysis. Speakers: Niel Daniels, Daniels Actuarial Consulting and Christopher Reynolds, PartnerRe Level: No prior knowledge required |
| Date | Details |
|---|---|
| Day two 17:05 - 17:55 | Workshop session D |
| D1: Update from the critical illness definitions working party Members of the critical illness definitions working party will present an update on their work looking into the risks and pricing issues associated with current ABI and newer minor illness definitions in the critical illness market. They will discuss progress on the analysis of a customised data extract from the Hospital Episode Statistics database which should allow more detailed analysis of these risks than has been possible before. Speakers: Members of the critical illness definitions working party Level: Prior knowledge required
D2: Customer segmentation and marketing - laying the foundations for success Marketing what's it all about and why should we bother?
An examination of the main types of customer segmentation:
Speaker: Mick James, RGA Level: No prior knowledge required
D3: The impact of psychosocial factors on claims outcomes in the group income protection market This presentation will discuss a research project that is being undertaken to test a hypothesis about the contribution of specific psychosocial variables to return to work outcomes in the group income protection market. We will share the results of our initial data analysis and discuss how the findings can be used to assist insurers with claims management strategies in addition to how this might influence risk selection and inception/termination rates. Speakers: Jen Carhart, HSBC and Karen Hunt, Swiss Re Level: No prior knowledge required
D4: Sheer heart attack: why the myocardial infarction definition is critically flawed This talk will cover:
Speakers: Paul Reddick, Pacific Life Re and Dr Mark Westwood, London’s Chest Hospital, St Barts and London’s NHS Trust Level: TBC |
| Date | Details |
|---|---|
| Day three 10:05 - 10:55 | Workshop session E |
| E1: Learning from PPI - a bancassurer's journey to find a solution for customers' income protection needs In light of the Competition Commission's ruling on payment protection insurance (PPI), HSBC needed to ensure that they could continue to meet their customer's income protection needs. This talk will outline how the chosen product solution took into account the legislative requirements while providing cover that is simple and innovative in terms of features and sales process as well as meaningful and cost effective for the bank's customers. Speakers: Adele Groyer, Gen Re and Nick Reilly, HSBC Life Level: No prior knowledge required
E2: Social media 101 for actuaries
Speaker: Mairi Mallon, rein4ce Level: No prior knowledge required
E3: Effects of the ABI non-disclosure guidelines – an update from Royal London It has been three years since the ABI claims philosophy guidelines were introduced. The guidelines received a mixed response from the industry. This talk revisits an earlier presentation by Royal London using actual data emerging and real life case studies to gauge the impact of guidance on insurers, the industry and importantly the end customer. It will include:
Speakers: Paul Blyth, SCOR Global Life, UK and Ken Scott, Royal London Level: No prior knowledge required
E4: How to win when selling direct Frank.net is an innovative new direct insurer that has certainly shaken things up in the South African protection market. How has putting the customer at the heart of what they do contributed to their success? This talk will consider the following:
Speakers: Lenerd Louw, Frank and Thys Nieuwoudt, Munich Re South Africa Level: No prior knowledge required |
| Date | Details |
|---|---|
| Day three 11:25 - 12:15 | Workshop session F |
| F1: Changing the patient journey through open referrals - impact on the customer and the costs At present the Patient's healthcare journey includes a referral by a General Practitioner to a consultant/hospital. Harvesting the extensive database available to an insurer, this can be changed from a GP-driven referral to an insurer-driven referral. This requires objective assessment of specialists and hospitals to evaluate quality and value of providers. Can this generate better quality health outcomes whilst at the same time reducing claims frequency and potentially cost? This presentation will look at the environment which precipitated this intervention, the guidance principles, the impact on healthcare costs and pricing, the experience to date, and an illustrative case study. Speaker: Adrian Baskir, Bupa Level: No prior knowledge required
F2: At what price 100% STP? STP rates are increasing year on year - where is this heading - 100% STP? 100% STP is possible already by rapidly increasing the declinature rate or offering less competitive pricing.
Speakers: Andy Smith, Munich Re and speaker TBC Level: Prior knowledge helpful
F3: What can the UK protection market learn from Ireland? Although a small leap across the Irish Sea, the Irish protection dynamics are different.
Speakers: Michelle Neary, Friends First and Nick Rendle, SCOR Global Life Level: No prior knowledge helpful
F4: Making products easy to buy through predictive techniques Building on work already done for life insurance products, how can predictive statistical techniques be used to:
Speakers: Paul Hately, Swiss Re and TBC, HSBC Level: No prior knowledge required |