Workshops

Date	Details
Day one 17:40 - 18:30	Workshop session A
	Wednesday 15 May A01: Horrors from Down Under IP experience, and in particular long term termination rates, in the Australian market have been poor in recent years. We will look to provide a summary of this experience and the potential reasons behind it. What lessons can we learn in the UK? In recent years there has been an increase in the ‘bells and whistles’ attached to policies sold in the UK features but how well is the impact of such features on claims experience understood and so how confident are we in our pricing and reserving? Speakers: Paul Morden, Munich Re and Speaker TBC A02: Regenerative Medicine: Intelligent risk solutions and their potential value to the protection industry Regenerative medicines and in particular stem-cell based therapies are set to revolutionise healthcare, having the potential to cure disease. This is particularly critical in the context of an ageing population and given the pressures on social healthcare provision. The potential impact of regenerative medicines on the protection industry and the opportunity to develop new intelligent risk solutions will be discussed. Speakers: Dr Cathy Prescott, The Till Group and Sarah Bennett, Swiss Re A03: Critical Illness claims experience CMI Critical Illness Committee – an update on the committee’s recent activity and future plans: how to use the AC04 rates the revised methodology for results a summary of Critical Illness experience features and trends over 1999 to 2011. Speakers: James Tait, Pacific Life Re and Jamie Leitch, SCOR A04: Predictive Modelling - not just an underwriting tool! Predictive modelling has many uses in the insurance industry. Whilst there has been significant focus on its use in underwriting and simplifying the process there are many other areas where it can prove its use. The session will demonstrate potential uses with examples from real models that have been built for different uses, including: Postcode analysis Retention modelling Business mix modelling. Speakers: Joan Coverson, Gen RE

Date

Details

      Day one 17:40 - 18:30
      Workshop session A
    

Wednesday 15 May

A01: Horrors from Down Under

IP experience, and in particular long term termination rates, in the Australian market have been poor in recent years. We will look to provide a summary of this experience and the potential reasons behind it.

What lessons can we learn in the UK? In recent years there has been an increase in the ‘bells and whistles’ attached to policies sold in the UK features but how well is the impact of such features on claims experience understood and so how confident are we in our pricing and reserving?

Speakers: Paul Morden, Munich Re and Speaker TBC

A02: Regenerative Medicine: Intelligent risk solutions and their potential value to the protection industry

Regenerative medicines and in particular stem-cell based therapies are set to revolutionise healthcare, having the potential to cure disease. This is particularly critical in the context of an ageing population and given the pressures on social healthcare provision. The potential impact of regenerative medicines on the protection industry and the opportunity to develop new intelligent risk solutions will be discussed.

Speakers: Dr Cathy Prescott, The Till Group and Sarah Bennett, Swiss Re

A03: Critical Illness claims experience

CMI Critical Illness Committee – an update on the committee’s recent activity and future plans:

how to use the AC04 rates
the revised methodology for results
a summary of Critical Illness experience features and trends over 1999 to 2011.

Speakers: James Tait, Pacific Life Re and Jamie Leitch, SCOR

A04: Predictive Modelling - not just an underwriting tool! Predictive modelling has many uses in the insurance industry. Whilst there has been significant focus on its use in underwriting and simplifying the process there are many other areas where it can prove its use. The session will demonstrate potential uses with examples from real models that have been built for different uses, including:

Postcode analysis
Retention modelling
Business mix modelling.

Speakers: Joan Coverson, Gen RE

Date	Details
Day two 10:00 - 10:50	Workshop session B
	Thursday 16 May B01: Long Term Care Insurance: Avoiding Potential Pitfalls (lessons from the US) Overview of the US market and how it has changed in the last decade: role of the industry and how it works with the US Government US Regulatory environment product and pricing evolution highlighting the impact of today’s assumptions changes and impact of underwriting and claims management recent developments in the market what does the future hold for the product Speaker: Winona Berdine, RGA B02: Voluntary Income Protection Topics Voluntary group income protection products, where employees can choose whether to participate and what type of plan design to purchase, have become increasingly popular in the US. They pose numerous risk challenges, however, including adverse selection. This session explores methods to offer successful voluntary income protection by mitigating the risk through pricing, plan design, underwriting, and claim management. Speaker: Dan Skwire, Milliman B03: Simplifiying the Underwriting Process The industry is discussing selling to the mass market and the need to simplify products. To achieve this the process needs simplifying. This talk will discuss the underwriting aspect of this. The presentation will discuss: Issues faced by consumers applying for insurance Principles of Good Design 20 Ideas to Simplify Underwriting Concerns of Insurers and Reinsurers Use of Management Information Speakers: Robert Kerr, Gen Re and John Downs, Scottish Widows B04: IPMI – profitable growth opportunity or saturated market This presentation will cover: IPMI product coverage and features claims and network management compliance and licencing data sources, benefit limits, currency, claims frequency and claims cost differentials for pricing differences in the Marketing Manager’s and the Actuarial Manager’s needs. Speakers: Ian Sissons and Stephen Bishop, Munich Health

Date

Details

      Day two 10:00 - 10:50
      Workshop session B
    

Thursday 16 May

B01: Long Term Care Insurance: Avoiding Potential Pitfalls (lessons from the US)

Overview of the US market and how it has changed in the last decade:

role of the industry and how it works with the US Government
US Regulatory environment
product and pricing evolution highlighting the impact of today’s assumptions
changes and impact of underwriting and claims management
recent developments in the market
what does the future hold for the product

Speaker: Winona Berdine, RGA

B02: Voluntary Income Protection Topics

Voluntary group income protection products, where employees can choose whether to participate and what type of plan design to purchase, have become increasingly popular in the US. They pose numerous risk challenges, however, including adverse selection. This session explores methods to offer successful voluntary income protection by mitigating the risk through pricing, plan design, underwriting, and claim management.

Speaker: Dan Skwire, Milliman

B03: Simplifiying the Underwriting Process

The industry is discussing selling to the mass market and the need to simplify products. To achieve this the process needs simplifying. This talk will discuss the underwriting aspect of this. The presentation will discuss:

Issues faced by consumers applying for insurance
Principles of Good Design
20 Ideas to Simplify Underwriting
Concerns of Insurers and Reinsurers
Use of Management Information

Speakers: Robert Kerr, Gen Re and John Downs, Scottish Widows

B04: IPMI – profitable growth opportunity or saturated market

This presentation will cover:

IPMI product coverage and features
claims and network management
compliance and licencing
data sources, benefit limits, currency, claims frequency and claims cost differentials for pricing
differences in the Marketing Manager’s and the Actuarial Manager’s needs.

Speakers: Ian Sissons and Stephen Bishop, Munich Health

Date	Details
Day two 11:20 - 12:10	Workshop session C
	C01: Why do people not tell us what we think they should - and what can we do about it? We know people always have, and always will, non-disclose. This talks looks at: why people non-disclose what we can do to encourage fuller disclosure what practices have worked in other industries what practices are currently being tried in the protection industry globally the impact on price of reducing, or increasing,non-disclosure. Speakers: Andrew Wibberley, Swiss Re and Rob Rosa, Millstream Medical Centre C02: Whole of life disability products - customer friendly design or an actuary's worst pricing nightmare? Whole of life disability benefits (income protection and lump sum disability) were launched in South Africa in the last 18 months by Liberty. This presentation considers these benefits in more detail, particularly focusing on adherence to TCF principles, the need for customer and adviser-friendly design to ensure sales and the complexities involved in pricing these benefits. Speaker: Nicholas van der Nest, Liberty C03: Solvency II ORSA – implications for Solvency II standard formula firms Justifying the use and appropriateness of the Standard Formula approach, the information and validation expected and how firms are tackling this. How to use the ORSA to complement the Standard Formula methodology, based on our experiences with insurance companies currently adopting the Standard Formula approach. This presentation also includes considerations surrounding the capital measures used and how to allow for risks identified in ORSA but not explicitly modelled by the Standard Formula. Lastly, the session would consider the impact of the Solvency II delays, including how to gain maximum benefits from the work already invested so far. Speakers: Christine Fairall and Matthew Murphy, KPMG C04: Extending the critical path The Critical Illness Definitions and Geographical Variations Working parties have joined forces to produce a sequel to exploring the critical path, utilising the improved HES data described at last year’s conference. This session will present the group's findings on a selection of illnesses to demonstrate the scope of our investigations, as a preview to the contents of the final paper. Speakers: Members of the combined Critical Illness Working Parties

Date

Details

      Day two 11:20 - 12:10
      Workshop session C
    

C01: Why do people not tell us what we think they should - and what can we do about it?

We know people always have, and always will, non-disclose. This talks looks at:

why people non-disclose
what we can do to encourage fuller disclosure
what practices have worked in other industries
what practices are currently being tried in the protection industry globally
the impact on price of reducing, or increasing,non-disclosure.

Speakers: Andrew Wibberley, Swiss Re and Rob Rosa, Millstream Medical Centre

C02: Whole of life disability products - customer friendly design or an actuary's worst pricing nightmare?

Whole of life disability benefits (income protection and lump sum disability) were launched in South Africa in the last 18 months by Liberty. This presentation considers these benefits in more detail, particularly focusing on adherence to TCF principles, the need for customer and adviser-friendly design to ensure sales and the complexities involved in pricing these benefits.

Speaker: Nicholas van der Nest, Liberty

C03: Solvency II ORSA – implications for Solvency II standard formula firms

Justifying the use and appropriateness of the Standard Formula approach, the information and validation expected and how firms are tackling this. How to use the ORSA to complement the Standard Formula methodology, based on our experiences with insurance companies currently adopting the Standard Formula approach. This presentation also includes considerations surrounding the capital measures used and how to allow for risks identified in ORSA but not explicitly modelled by the Standard Formula. Lastly, the session would consider the impact of the Solvency II delays, including how to gain maximum benefits from the work already invested so far.

Speakers: Christine Fairall and Matthew Murphy, KPMG

C04: Extending the critical path

The Critical Illness Definitions and Geographical Variations Working parties have joined forces to produce a sequel to exploring the critical path, utilising the improved HES data described at last year’s conference. This session will present the group's findings on a selection of illnesses to demonstrate the scope of our investigations, as a preview to the contents of the final paper.

Speakers: Members of the combined Critical Illness Working Parties

Date	Details
Day two 14:20 - 15:10	Workshop session D
	D01: Evidence based underwriting in health and Long Term Care Insurance Much underwriting today is based on medical opinion rather than real evidence. By developing a database with 100 million contract years of health insurance data it has become possible to model the human morbidity with a new level of precision. The data gives important insights for underwriting across health and life insurance. Combined with new technology for collecting medical history, it allows seemless, fully automated underwriting at the point-of-sale. Speaker: Dr Paul Triggs, Risk Consulting Prof. Dr. Weyer GMBH D02: Lessons from the emerging markets Africa seems to be primed for growth in the life insurance market: Business can not be approached in the same way as in the developed world the speakers will share the experiences and lessons learnt, and look at the latest development in the use of technology in this continent. Speakers: Demetra La Grange, Munich Re and speaker TBC D03: Pricing IP with early intervention Ellipse launched InteractPlus in 2012, a group IP product with fully integrated absence management and early intervention. This session looks at the challenges in pricing such a product, including: how we can model member absence rates how we can allow for the cost and impact of early intervention on IP claim inceptions and recoveries whether early intervention justifies lower IP rates. Speakers: Graham Lee and Samantha Spicer, Ellipse D04: Critical Illness in Asia - a success story The Asian Markets are responsible for the highest volume of critical illness business sold worldwide. This presentation explores: the evolution of the Asian markets and why critical illness is so successful there the key differences between the Asian and UK markets, focusing on: Multiple CI products and Cancer-only products. Speakers: Christian Cypris and Karsten de Braaf, SCOR Global Life SE

Date

Details

      Day two 14:20 - 15:10
      Workshop session D
    

D01: Evidence based underwriting in health and Long Term Care Insurance

Much underwriting today is based on medical opinion rather than real evidence. By developing a database with 100 million contract years of health insurance data it has become possible to model the human morbidity with a new level of precision. The data gives important insights for underwriting across health and life insurance. Combined with new technology for collecting medical history, it allows seemless, fully automated underwriting at the point-of-sale.

Speaker: Dr Paul Triggs, Risk Consulting Prof. Dr. Weyer GMBH

D02: Lessons from the emerging markets

Africa seems to be primed for growth in the life insurance market: Business can not be approached in the same way as in the developed world the speakers will share the experiences and lessons learnt, and look at the latest development in the use of technology in this continent.

Speakers: Demetra La Grange, Munich Re and speaker TBC

D03: Pricing IP with early intervention

Ellipse launched InteractPlus in 2012, a group IP product with fully integrated absence management and early intervention. This session looks at the challenges in pricing such a product, including:

how we can model member absence rates
how we can allow for the cost and impact of early intervention on IP claim inceptions and recoveries
whether early intervention justifies lower IP rates.

Speakers: Graham Lee and Samantha Spicer, Ellipse

D04: Critical Illness in Asia - a success story

The Asian Markets are responsible for the highest volume of critical illness business sold worldwide. This presentation explores:

the evolution of the Asian markets and why critical illness is so successful there
the key differences between the Asian and UK markets, focusing on:
Multiple CI products and Cancer-only products.

Speakers: Christian Cypris and Karsten de Braaf, SCOR Global Life SE

Date	Details
Day two 15:40 - 16:30	Workshop session E
	E01: Understanding consumer behaviour - what can statistics tell us? This session will cover: why do customers decide not to take up the policies from applications? even when they do, why do they lapse later on? this presentation demonstrates how statistics, with a particular emphasis on the Generalized Linear Modeling approach, can be a valuable tool in providing useful insights and predictions of consumer behaviour. Speakers: Aspasia Angelakopoulou and Vivian Chiu, Swiss Re Services Ltd E02: No sex please we're British Following the turmoil and speculation of the protection industry implementing and adapting to the changes imposed by the Gender Directive in 21/12/12, this session will look back on what was anticipated and what the industry actually saw. The session will focus specifically on: preparation - how did IFAs cope, how insurers prepared themselves demand – did the change affect customers attitudes? price comparison data pre and post effect on rates – did they increase as much as predicted? reinsurance – Munich Re did not charge for the risk of gender neutral reinsurance rates, was this right? new products – Pink /Blue products? Speakers: Adrian Stevenson, Munich Re and Scott Reid, Ageas Protect E03: Risk transfer to providers: lessons learnt Risk transfers to medical providers is a hot topic in both the NHS and in several overseas markets. This session will examine the issues and lessons using some real life case studies covering a range of different risk sharing arrangements, including provider capitation, outcomes based contracting and risk-sharing/gain sharing arrangements. Speakers: Joanne Buckle, Milliman and Dr Diane Gray, Bedfordshire Clinical Commissioning Group E04: Insights into recent Income Protection experience by cause of sickness CMI IP Committee – an update on the committee’s recent activity and future plans: a summary of individual IP experience features and trends over 1991 to 2009 making the experience analysis more accessible: creation of a database, by cause of sickness, for practitioners to use features of claim inceptions by cause of sickness features of claim terminations by cause of sickness insights into claim values by cause of sickness and implications for pricing and reserving. Speakers: Duncan Heald, SCOR and Hannah Cook, Legal & General

Date

Details

      Day two 15:40 - 16:30
      Workshop session E
    

E01: Understanding consumer behaviour - what can statistics tell us?

This session will cover:

why do customers decide not to take up the policies from applications?
even when they do, why do they lapse later on?
this presentation demonstrates how statistics, with a particular emphasis on the Generalized Linear Modeling approach, can be a valuable tool in providing useful insights and predictions of consumer behaviour.

Speakers: Aspasia Angelakopoulou and Vivian Chiu, Swiss Re Services Ltd

E02: No sex please we're British

Following the turmoil and speculation of the protection industry implementing and adapting to the changes imposed by the Gender Directive in 21/12/12, this session will look back on what was anticipated and what the industry actually saw. The session will focus specifically on:

preparation - how did IFAs cope, how insurers prepared themselves
demand – did the change affect customers attitudes? price comparison data pre and post
effect on rates – did they increase as much as predicted?
reinsurance – Munich Re did not charge for the risk of gender neutral reinsurance rates, was this right?
new products – Pink /Blue products?

Speakers: Adrian Stevenson, Munich Re and Scott Reid, Ageas Protect

E03: Risk transfer to providers: lessons learnt

Risk transfers to medical providers is a hot topic in both the NHS and in several overseas markets. This session will examine the issues and lessons using some real life case studies covering a range of different risk sharing arrangements, including provider capitation, outcomes based contracting and risk-sharing/gain sharing arrangements.

Speakers: Joanne Buckle, Milliman and Dr Diane Gray, Bedfordshire Clinical Commissioning Group

E04: Insights into recent Income Protection experience by cause of sickness

CMI IP Committee – an update on the committee’s recent activity and future plans:

a summary of individual IP experience features and trends over 1991 to 2009
making the experience analysis more accessible: creation of a database, by cause of sickness, for practitioners to use
features of claim inceptions by cause of sickness
features of claim terminations by cause of sickness
insights into claim values by cause of sickness and implications for pricing and reserving.

Speakers: Duncan Heald, SCOR and Hannah Cook, Legal & General

Date	Details
Day three 10:00 - 10:50	Workshop session F
	Friday 17 May F01: Work-motivating interviews and claims management David Imber from RNL and the Swiss Re claims team have trialled a BTEC-accredited course to teach effective work-focussed conversations skills that help disabled and ill claimants back into work. We will demonstrate how the approach: motivates claimants and employers reduces the costs of the legacy book helps to grow the business. Vocational rehabilitation and claims experts have traditionally worked in isolation despite sharing goals. Our interaction is the missing link to more skilful work-focussed discussions. Speakers: Sarah Fielding, Swiss Re and David Imber, Rehabilitiation Network F02: What can business learn from poker players This is a commercial skills session, taking a look at how poker players aim to make profitable decisions and draws out some potential parallel learnings for Business. Areas covered include: incentives and results orientation strategy and risk selection bankroll management technical knowledge collecting and using data profit drivers emotions and the role of luck Speaker: Tony Horn, Positive EV Ltd F03: Reinsurance structuring under Solvency II The effects of reinsurance under Solvency II are not straight forward and depend heavily on an insurer’s model choices. This presentation will discuss the potential impact of different reinsurance structures and demonstrate the efficiency of such solutions. Speaker: John Woodford, Munich Re F04: Update from the long term care working party following the decision to implement Dilnot This presentation will cover: work to date the proposed new LTC payment structure and how it deviates from the original Dilnot recommendations the problems with the new structure the future working party work taking account of the new structure Speakers: Hamish Wilson, Hymans Robertson and Ian Sissons, Munich Re

Date

Details

      Day three 10:00 - 10:50
      Workshop session F
    

Friday 17 May

F01: Work-motivating interviews and claims management

David Imber from RNL and the Swiss Re claims team have trialled a BTEC-accredited course to teach effective work-focussed conversations skills that help disabled and ill claimants back into work. We will demonstrate how the approach:

motivates claimants and employers
reduces the costs of the legacy book
helps to grow the business.

Vocational rehabilitation and claims experts have traditionally worked in isolation despite sharing goals. Our interaction is the missing link to more skilful work-focussed discussions.

Speakers: Sarah Fielding, Swiss Re and David Imber, Rehabilitiation Network

F02: What can business learn from poker players

This is a commercial skills session, taking a look at how poker players aim to make profitable decisions and draws out some potential parallel learnings for Business. Areas covered include:

incentives and results orientation
strategy and risk selection
bankroll management
technical knowledge
collecting and using data
profit drivers
emotions and the role of luck

Speaker: Tony Horn, Positive EV Ltd

F03: Reinsurance structuring under Solvency II

The effects of reinsurance under Solvency II are not straight forward and depend heavily on an insurer’s model choices. This presentation will discuss the potential impact of different reinsurance structures and demonstrate the efficiency of such solutions.

Speaker: John Woodford, Munich Re

F04: Update from the long term care working party following the decision to implement Dilnot

This presentation will cover:

work to date
the proposed new LTC payment structure and how it deviates from the original Dilnot recommendations
the problems with the new structure
the future working party work taking account of the new structure

Speakers: Hamish Wilson, Hymans Robertson and Ian Sissons, Munich Re

Date	Details
Day three 11:20 - 12:10	Workshop session G
	G01: Group mentality – developments and pressures in the Group Risk market This session will cover: market pressures and challenges GLM pricing models in group risk tail risk management and cost in Group Income Protection pricing and underwriting issues to keep you awake at night Speakers: James Shattock and Keith Jennings, UNUM G02: Beagle Street - the building of a new online brand Beagle Street – the journey so far... building a new brand from the ground up to compete with existing heritage brands developing a customer journey suited to needs of today’s consumer products that are suited to a non-advised customer an underwriting philosophy designed for an online journey what help and information do customers need or want? data driven innovation driving down retail pricing reaching the mass market. Speakers: Matthew Gledhill and David Wells, Beagle Street G03: From small things big things one day come: the future of cancer diagnosis Cancer is the major cause of claim for critical illness products. We look at the diagnosis of cancer and the drivers behind the screening industry. We discuss the recently introduced pilot study using molecular tests to diagnose lung cancer and how this is planned to be rolled out to diagnose other cancers much earlier including breast, colon and ovarian cancers. We will discuss the implications of this technology on critical illness pricing. Speakers: Adele Groyer, Gen Re and Dr Ian Cox, Gen Re G04: Providing affordable health solutions for the grey market The PMI market remains flat at best and the cost of full cover is prohibitive for the vast majority of older lives. This session examines the scope to offer widely affordable medical cover to the Over 50's mass market by: targeted insurance plans focused on dovetailing with NHS strengths including elements of self pay effective treatment sourcing effective use of exclusions and a PECC continued affordability throughout retirement years. Speakers: Peter Mannion, Redmayne Consulting and Jan Lawson, Private Healthcare Partnership *Please note the programme is subject to change and cancellations.*

Date

Details

      Day three 11:20 - 12:10
      Workshop session G
    

G01: Group mentality – developments and pressures in the Group Risk market This session will cover:

market pressures and challenges
GLM pricing models in group risk
tail risk management and cost in Group Income Protection
pricing and underwriting issues to keep you awake at night

Speakers: James Shattock and Keith Jennings, UNUM

G02: Beagle Street - the building of a new online brand

Beagle Street – the journey so far...

building a new brand from the ground up to compete with existing heritage brands
developing a customer journey suited to needs of today’s consumer
products that are suited to a non-advised customer
an underwriting philosophy designed for an online journey
what help and information do customers need or want?
data driven innovation
driving down retail pricing
reaching the mass market.

Speakers: Matthew Gledhill and David Wells, Beagle Street

G03: From small things big things one day come: the future of cancer diagnosis

Cancer is the major cause of claim for critical illness products. We look at the diagnosis of cancer and the drivers behind the screening industry. We discuss the recently introduced pilot study using molecular tests to diagnose lung cancer and how this is planned to be rolled out to diagnose other cancers much earlier including breast, colon and ovarian cancers. We will discuss the implications of this technology on critical illness pricing.

Speakers: Adele Groyer, Gen Re and Dr Ian Cox, Gen Re

G04: Providing affordable health solutions for the grey market

The PMI market remains flat at best and the cost of full cover is prohibitive for the vast majority of older lives. This session examines the scope to offer widely affordable medical cover to the Over 50's mass market by:

targeted insurance plans focused on dovetailing with NHS strengths
including elements of self pay
effective treatment sourcing
effective use of exclusions and a PECC
continued affordability throughout retirement years.

Speakers: Peter Mannion, Redmayne Consulting and Jan Lawson, Private Healthcare Partnership

Please note the programme is subject to change and cancellations.

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