Procedure

• An Appeal Form must be completed and sent with the appropriate fee and is must received within 10 working days of the publication of the results. All requests should be sent by recorded delivery to the Exams Team, Napier House, 4 Worcester Street, Oxford, OX1 2AW. Fax or e-mail copies will not be accepted.
• The receipt of an appeal form will be acknowledged within 5 working days. The Profession reserves the right to refuse applications for an appeal that are received after the deadline. Any applications for an appeal not accompanied by an appropriate fee will be refused.
• An appeal on grounds of mitigating circumstances will only be considered if the candidate can provide good reasons why a mitigating circumstance was not submitted by the published deadline. An appeal is likely to be rejected if the candidate advises that the circumstances were too sensitive to reveal by the due date, but the candidate is able to explain them once the results are published.
• The Exams Team will then forward the appeal form along with your examination script and relevant examination materials to the assigned Staff Actuary who will undertake a scrutiny of the paper to ensure the marks awarded are appropriate.
• The Staff Actuary will then send the examination script with comments and a recommendation to the Principal Examiner (or nominee) for final consideration and for quality control purposes.
• The Principal Examiner (or nominee) will submit a report and the script to the Head of Learning, and the Chairman of the Board of Examiners.
• The Head of Leaning will send the appeal result letter to you. A copy of the appeal form and appeal report letter will be retained with the script at Napier House until one year after submission of the appeal.

In the event that an appeal results in a revision of the original examination result, you will be notified and the fee will be refunded accordingly.

Once the appeal has been completed and the result communicated to you, the Profession will not enter into any further correspondence regarding the appeal.

Turn around time for processing the appeal

You will normally receive the results of an appeal from the Head of Learning no later than 30 working days after receipt of the appeals request form at Napier House. If an undue delay is expected (e.g. due to illness, holidays) then you will be notified.

Appeal fee

A fee of £250 is payable for each paper reviewed.

Additional important information

Examination counselling
If you wish to have examination counselling in case your appeal fails, you need to apply for this before the examination counselling closing date. Processing of the appeal will always take precedence over the exam counselling. Please contact the External Liaison team at externalliaison@actuaries.org.uk if you have any queries regarding this policy.

Registering to re-sit a failed examination whilst an appeal process is in progress
Whilst you are awaiting the outcome of an appeal you should not wait for the result before applying to resit the examination that is under review or appeal and/or other examinations. An outstanding appeal does not exclude you from the deadline dates for submission of examination entries. In the event that an appeal results in a change of fail grade to a pass, a full refund of any exam entry fee paid will be made.

Monitoring of reviews and appeals
The Head of Learning will monitor appeals made and their outcomes, and prepare a bi-annual report for the Board of Examiners. This will include an analysis of individual appeals together with statistical monitoring by subject, location and gender. Where an appeal and its outcome may affect other candidates, e.g. a major procedural error, this will immediately be drawn to the attention of the Chairman and Deputy Chairman of the Board of Examiners who will take appropriate action.

Contacts

Please contact the Exams Team at examinations@actuaries.org.uk if you have any queries regarding this policy. However it should be noted that they will not be able to enter into specifics about your exam paper.