We want to ensure that anyone engaging with the IFoA has a positive experience, though we recognise that, on occasion, standards of service may not meet expectations.
Complaints: stage 1
To share your experience and help us address any issues, we encourage you to liaise directly with the IFoA service or team responsible in the first instance. This is considered an informal complaint and we strive to resolve these within five working days.
Complaints: stage 2
If you are unsatisfied with the response and level of service you have received following the informal route, you are welcome to raise a formal complaint. Please ensure that in doing so, you provide as much information as possible, including any supporting evidence or documentation – the more details you can provide helps us to resolve your complaint in a timely manner.
- The IFoA Qualifications Complaints policy is for individuals leading up to qualification as an Associate or Fellow. Contact email@example.com.
- The IFoA Lifelong Learning Complaints policy is for members returning to study (e.g. for a CERA Award or Lifelong Learning award or certificate) Contact firstname.lastname@example.org.
- The Membership Complaints policy is intended to provide a formal mechanism for raising a concern or complaint that relates to part of the IFoA membership experience. Contact email@example.com
- The Putting Things Right policy is for anyone who has previously explored an alternative IFoA complaints route who wishes to further raise a complaint primarily where an IFoA’s processes have failed and where it has not been possible to get a resolution either through an informal and then formal route. Putting Things Right does not review substantive evidence where a decision-making process has been followed. Contact Puttingthingsright@actuaries.org.uk. The process runs entirely separately from the IFoA's disciplinary scheme.
Candidates who wish to appeal their examination result can do via an Assessment Appeal. Please visit the Assessment Appeal policy for further information.
The discipline process
This process is followed if you are considering making a complaint about the professional conduct of a member of the IFoA, please visit the Complaints and Disciplinary process policy or email firstname.lastname@example.org All complaints must be made in writing using a member allegation form which ensures that you provide all of the information we need to progress.
- 18 June 2021
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Louise Pryor, IFoA President, will chair this free-to-view session, in which Alex Darsley, TPR, Actuarial Regulatory Policy, will be discussing the regulator’s Climate Change Guidance Consultation, which is seeking views on new guidance designed to help trustees meet tougher standards of governance in relation to climate change ri
Internal audit is often the Cinderella of the audit world. It’s a regulatory requirement for insurance companies to have an internal audit function, so why not make it as useful as possible? This session will look at how to link an internal audit plan to the risk register, and how that helps audit committees and boards to spot problems and fix them.
Climate change is one of the greatest risks facing our world today. Addressing it will require multi-faceted solutions. Through this panel session, we will explore the different levers that can be used to meet net-zero targets including climate science and data, government engagement, and mobilising green finance.