We want to ensure that anyone engaging with the IFoA has a positive experience, though we recognise that, on occasion, standards of service may not meet expectations.
Complaints: stage 1
To share your experience and help us address any issues, we encourage you to liaise directly with the IFoA service or team responsible in the first instance. This is considered an informal complaint and we strive to resolve these within five working days.
Complaints: stage 2
If you are unsatisfied with the response and level of service you have received following the informal route, you are welcome to raise a formal complaint. Please ensure that in doing so, you provide as much information as possible, including any supporting evidence or documentation – the more details you can provide helps us to resolve your complaint in a timely manner.
- The IFoA Qualifications Complaints policy is for individuals leading up to qualification as an Associate or Fellow. Contact firstname.lastname@example.org.
- The IFoA Lifelong Learning Complaints policy is for members returning to study (e.g. for a CERA Award or Lifelong Learning award or certificate) Contact email@example.com.
- The Membership Complaints policy is intended to provide a formal mechanism for raising a concern or complaint that relates to part of the IFoA membership experience. Contact firstname.lastname@example.org
- The Putting Things Right policy is for anyone who has previously explored an alternative IFoA complaints route who wishes to further raise a complaint primarily where an IFoA’s processes have failed and where it has not been possible to get a resolution either through an informal and then formal route. Putting Things Right does not review substantive evidence where a decision-making process has been followed. Contact Puttingthingsright@actuaries.org.uk. The process runs entirely separately from the IFoA's disciplinary scheme.
Candidates who wish to appeal their examination result can do via an Assessment Appeal. Please visit the Assessment Appeal policy for further information.
The discipline process
This process is followed if you are considering making a complaint about the professional conduct of a member of the IFoA, please visit the Complaints and Disciplinary process policy or email email@example.com All complaints must be made in writing using a member allegation form which ensures that you provide all of the information we need to progress.
- 18 June 2021
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This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.
The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute.
The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.
Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector.
This is a free webinar with an expert panel providing their views on the ongoing IFoA consultation for proposals regarding changes to the regulatory framework on climate change and sustainability.
The regulatory consultation sets out, for feedback some proposed approaches that the IFoA are considering in relation to charter commitments under the UK’s Green Finance Education Charter (GFEC) and the regulatory framework, including the Actuaries’ Code.
Join leading experts to discuss key issues, emerging ideas, and new research across the Life insurance sector.
Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.