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Senior Business Analyst

We are currently recruiting for a Senior Business Analyst for a 12 month Fixed term role.

This role is currently home-based role due to Covid-19 restrictions, but will be based in the Oxford office. 

To apply, please send a CV and covering letter plus details on your current salary to before the closing date of 2 July 2021.

Purpose of the job

With the introduction of a learning change programme, a CRM and member centric transformation strategy the Senior Business Analyst will support the Head of Quality & Assessment with a focus on achieving a significant change in the qualifications operational model.

The role will work alongside senior managers to develop and transform operational processes for major activities and manage them to successful conclusion. A significant part of this will be to build trusted relationships with key stakeholders to make sure they are fully engaged in these initiatives.


The role is part of a key team of approximately 20 individuals with a focus on supporting the student member to become a qualified member. Activities include syllabus development, assessments, exemptions, work experience and a number of feedback loops.  Currently there are around 16,000 student members. There are approximately 500 self-employed contractors and volunteers involved in delivering the services. 

The scope of the role covers a significant number of key activities that both supports the student member and heightens the integrity of the qualifications.

Principal Accountabilities

Design, develop and implement the internal and external policies and processes to investigate and determine, where appropriate, the issues affecting the integrity of the IFoA’s examinations and assessments. This includes allegations of candidate malpractice, appeals arising from reviews of marking/moderation, access arrangement decisions and other queries relating to irregularities in examination or assessment outcomes.

Work with colleagues within the team and other business areas to ensure that the exams integrity activity delivers outcomes that comply with all appropriate internal and external policies and requirements.

Collaborate with the Learning Relationship Manager to manage and develop the processes of the End Point Assessment activities and service ensuring that the IFoA complies with the OFQUAL regulations and requirements.

Analysing feedback from IFoA stakeholders such as student and employer surveys and forums as well as education complaints received, work with colleagues within the team and other business areas to review and where appropriate redesign IFOA education regulations, policies and procedures. Produce appropriate guidelines for all employees and users of these policies and procedures.

Collaborate with the Quality and Assessment Managers to develop the processes for managing the recruitment, training and management of self-employed contractors and other external personnel involved in the Quality and Assessment processes. 

Work with the Head of Quality & Assessment to develop a suite of easily accessible management information reports which will include data on each examination session and enable production of an annual benchmarked IFoA qualification standards report appropriate for both the IFoA Management Board and Regulatory Board.

Main Contacts


Head of Quality and Assessment

Head of Education Partnerships and Lifelong Learning

Head of Assessment

Assessment Manager

Quality Manager

Learning Relationships Manager

Education Actuaries

Head of Communities Engagement

Head of Legal Services



Chief Examiners

Board Officers



Learning Advisory Panel

Actuarial Bodies

Professional Bodies


The post holder will be working without an established framework and will need to design solutions to enhance the experience of interaction with the IFoA for key stakeholders. This will include design and development of processes and procedures as well as methods of measuring the success of these solutions.

In areas where there are already established processes the post holder will critically assess the service, and conduct complex data analysis to identify potential improvement opportunities and benefits and implement accordingly. Whilst doing this work they need to ensure that colleagues and key stakeholders understand the impact, the benefits and take ownership for the final outcomes.

The post holder is expected to work independently with little input from the Head of Quality and Assessment and will need to ensure that solutions map to the business need being addressed and meets the relevant quality standards.


The role involves problem solving and challenge solutions. Finding new approaches and demonstrating benefits will be key, as will communicating the rationale for decisions in a clear and unambiguous way to a range of stakeholders. It is important to be able to leverage expertise from stakeholders to secure buy-in, using robust evidence to support this.  

The post holder must be able to prepare communications appropriate for different audiences on often complex issues. For example policies on areas such as Inappropriate Conduct must be prepared in a way that can be understood by candidates, employers, panel members, and Boards who all have a different role in the process and a different level of understanding.

Conduct financial, product and operational research in key areas, interpreting and evaluating the data to develop operational metrics and management reporting to support both decision making and provide reassurance on the processes and systems in place.


As a key team within the Engagement and Learning directorate, Quality and Assessment provide the assurances that those acquiring the IFoA Associate or Fellowship qualification have met the required standards and are fit for purpose. The Senior Business Analyst plays a key role in this area designing, implementing and measuring solutions for our members, employees and stakeholders using a range of business analysis related skills.  Any errors relating to the student journey are very high profile and tend to attract attention from high level Boards and volunteers and, potentially, external stakeholders such as the FRC and employers.

Knowledge and experience


  • Substantial experience as a professional Business Analyst operating at senior levels, with a flexible range of analysis skills
  • Minimum of a degree level in education
  • Demonstrable track record in private/public sector managing a full change life cycle from developing the initial solution and any required business case through to implementation, delivery and handover to BAU.
  • Ability to operate within a portfolio of complex projects, at different stages in their lifecycle
  • Self-starting, able to work across the organisation, influencing stakeholders, building relationships and developing credibility at all levels.
  • Excellent problem solving and analytical skills, bridging the gap, where appropriate, between the current process and the new, clearly communicating the benefit and the impact of change.
  • Effective writing and communication skills to produce clear documentation that can be understood by different audiences
  • Ability to work flexibly and creatively, with the clarity of vision and drive required to achieve successful changes


  • Sound understanding of the current challenges facing professional bodies educating members
  • Evidence of commitment to professional development
  • Management experience within a professional body or higher education provider

Values and behaviours

Must demonstrate the IFoA’s values and desired behaviours shown below:

  • Member-focused: We put members at the heart of everything we do
  • Action-oriented: We work hard, we work smart, and we take pride in getting things done, valuing action over perfection
  • Forward- and outward-looking: We’re always looking to be bold and improve, innovate and take the next step
  • Team-driven: We work in partnership, advancing together as one IFoA.

Filter or search events

Start date
E.g., 22/06/2021
End date
E.g., 22/06/2021

Events calendar

  • Pensions Conference 2021

    Online webinar series
    16 June 2021 - 22 June 2021
    Spaces available

    Welcome to the programme for our 2nd Virtual Pensions Conference. This year's conference features 11 webinars offering members and non-members the opportunity to get up to date content from leading experts in the pension industry. There will also be opportunity to ask questions and contribute to the discussion.

  • Spaces available

    Mathematical Futures: The Actuary in a World Transformed – Sir Adrian Smith will outline how advances in data science, machine learning and artificial intelligence in the world of big data will transform the nature of many industries, including financial services. The broader environment within which mathematics is applied will change rapidly, often led by innovative yet disruptive forces outside. These changes will undoubtedly have an impact on the work of actuaries - and the profession will need to adapt quickly to thrive.


  • Spaces available

    This session will explore how the new index has revealed previously uncaptured mortality inequalities by using predictive variables at a high degree of granularity. Globally renowned leader in actuarial science Professor Andrew Cairns and his co-investigator Torsten Kleinow will demonstrate the uses of new LIFE index such as the causes of high or low mortality and regional differences in mortality.

  • Spaces available

    Given our commitment to the safety of our members and employees, and as the easing of restrictions in respect of COVID-19 cannot be guaranteed at this point in time, we have decided to hold our AGM virtually again this year.

    The Business of the AGM

  • Spaces available

    Join newly inaugurated IFoA President Dr. Louise Pryor as she explores what we need to do to keep abreast of the changing world – and how we can seize the resulting opportunities – in her Presidential Address, ‘A Learning Society’

  • Spaces available

    The world is changing. The fourth industrial revolution, globalisation and the COVID-19 pandemic are up-ending traditional social and business norms around the world; changes that were once predictable and steady are now faster and more profound.

  • Spaces available

    This is a free webinar on the consultation on changes to the Practising Certificates (PC) Scheme.

    The proposals come from a recent review of the PC Scheme which was the first substantive look at the IFoA’s approach to the requirements and process for PCs since 2010. It responds directly to feedback received on how the current scheme works especially that received from members and PC Holders.

  • Spaces available

    We have entered the global age which is invalidating most of the assumptions upon which our success up till now has depended. For example, in the global planetary society there can be no externalities. Although there is increasing clamour for new ways of thinking, sadly, our attempts to invent such new ways remain trapped in the same historical set of assumptions. The result is that we are faced with three tragedies.

  • Spaces available

    The paper “Asset liability modelling in the quantum era” shall be presented by its authors, Tim Berry and James Sharpe, and chaired by Andrew Smith, Assistant Professor in the School of Mathematics and Statistics at University College Dublin.

  • Spaces available

    Today’s breakneck pace of technological change has an immense impact on leaders—and as a result, on their organizations’ capacity to transform. All too often, executives remain stuck in outdated mindsets and modes of operating, even when they recognize the need to reinvent themselves. Leadership expert Herminia Ibarra upends traditional, introspective advice and says act first—in order to change your way of thinking. Following her presentation, Herminia Ibarra will be joined by Louise Pryor, incoming IFoA President and Hash Piperdy, Managing Director at Epitome Global, for a panel discussion around the themes of the session. The panel will be chaired by Tan Suee Chieh.

  • Spaces available

    The IFoA’s Actuarial Review Team will publish its second thematic review in June 2021. The review is looking at the involvement of actuaries in the pricing of UK home and motor insurance, during a period of significant developments in the sector from both regulation and innovation.

  • Spaces available

    As part of the Behavioural Science Series, David Rooke will explore the leadership capacities and capabilities that may enable actuaries to successfully navigate the challenges of our times. He will discuss how actuaries can apply these principles to ensure the profession succeeds, flourishes, and plays a positive societal role in our global community.

    Following his presentation, David Rooke will be joined by Stephen Mann, CEO at the Institute and Faculty of Actuaries and Anusha Thavarajah, Allianz’s Regional Chief Executive Officer, Life and Health for Asia Pacific for a panel discussion around the themes of the session The panel will be chaired by Tan Suee Chieh.

  • Asia Conference 2021 webinar series

    Online webinar series
    26 July 2021 - 30 July 2021
    Spaces available

    We have made it through 2020 but the COVID-19 crisis continues to have a significant impact on individuals, societies, businesses and the wider economy across the globe. Navigating the world post COVID-19 in an uncertain and highly unstable time brings along many uncertainties, challenges and exciting opportunities. Hence the theme of this year’s IFoA Asia Conference Webinar Series is “Risk. Adapt. Thrive.”

  • Spaces available

    Risk Management Webinar ProgrammeInternal audit is often the Cinderella of the audit world. It’s a regulatory requirement for insurance companies to have an internal audit function, so why not make it as useful as possible?  This session will look at how to link an internal audit plan to the risk register, and how that helps audit committees and boards to spot problems and fix them.