We are currently recruiting for a Senior Business Analyst for a 12 month Fixed term role.
This role is currently home-based role due to Covid-19 restrictions, but will be based in the Oxford office.
To apply, please send a CV and covering letter plus details on your current salary to HRsupport@actuaries.org.uk before the closing date of 2 July 2021.
Purpose of the job
With the introduction of a learning change programme, a CRM and member centric transformation strategy the Senior Business Analyst will support the Head of Quality & Assessment with a focus on achieving a significant change in the qualifications operational model.
The role will work alongside senior managers to develop and transform operational processes for major activities and manage them to successful conclusion. A significant part of this will be to build trusted relationships with key stakeholders to make sure they are fully engaged in these initiatives.
The role is part of a key team of approximately 20 individuals with a focus on supporting the student member to become a qualified member. Activities include syllabus development, assessments, exemptions, work experience and a number of feedback loops. Currently there are around 16,000 student members. There are approximately 500 self-employed contractors and volunteers involved in delivering the services.
The scope of the role covers a significant number of key activities that both supports the student member and heightens the integrity of the qualifications.
Design, develop and implement the internal and external policies and processes to investigate and determine, where appropriate, the issues affecting the integrity of the IFoA’s examinations and assessments. This includes allegations of candidate malpractice, appeals arising from reviews of marking/moderation, access arrangement decisions and other queries relating to irregularities in examination or assessment outcomes.
Work with colleagues within the team and other business areas to ensure that the exams integrity activity delivers outcomes that comply with all appropriate internal and external policies and requirements.
Collaborate with the Learning Relationship Manager to manage and develop the processes of the End Point Assessment activities and service ensuring that the IFoA complies with the OFQUAL regulations and requirements.
Analysing feedback from IFoA stakeholders such as student and employer surveys and forums as well as education complaints received, work with colleagues within the team and other business areas to review and where appropriate redesign IFOA education regulations, policies and procedures. Produce appropriate guidelines for all employees and users of these policies and procedures.
Collaborate with the Quality and Assessment Managers to develop the processes for managing the recruitment, training and management of self-employed contractors and other external personnel involved in the Quality and Assessment processes.
Work with the Head of Quality & Assessment to develop a suite of easily accessible management information reports which will include data on each examination session and enable production of an annual benchmarked IFoA qualification standards report appropriate for both the IFoA Management Board and Regulatory Board.
Head of Quality and Assessment
Head of Education Partnerships and Lifelong Learning
Head of Assessment
Learning Relationships Manager
Head of Communities Engagement
Head of Legal Services
Learning Advisory Panel
The post holder will be working without an established framework and will need to design solutions to enhance the experience of interaction with the IFoA for key stakeholders. This will include design and development of processes and procedures as well as methods of measuring the success of these solutions.
In areas where there are already established processes the post holder will critically assess the service, and conduct complex data analysis to identify potential improvement opportunities and benefits and implement accordingly. Whilst doing this work they need to ensure that colleagues and key stakeholders understand the impact, the benefits and take ownership for the final outcomes.
The post holder is expected to work independently with little input from the Head of Quality and Assessment and will need to ensure that solutions map to the business need being addressed and meets the relevant quality standards.
The role involves problem solving and challenge solutions. Finding new approaches and demonstrating benefits will be key, as will communicating the rationale for decisions in a clear and unambiguous way to a range of stakeholders. It is important to be able to leverage expertise from stakeholders to secure buy-in, using robust evidence to support this.
The post holder must be able to prepare communications appropriate for different audiences on often complex issues. For example policies on areas such as Inappropriate Conduct must be prepared in a way that can be understood by candidates, employers, panel members, and Boards who all have a different role in the process and a different level of understanding.
Conduct financial, product and operational research in key areas, interpreting and evaluating the data to develop operational metrics and management reporting to support both decision making and provide reassurance on the processes and systems in place.
As a key team within the Engagement and Learning directorate, Quality and Assessment provide the assurances that those acquiring the IFoA Associate or Fellowship qualification have met the required standards and are fit for purpose. The Senior Business Analyst plays a key role in this area designing, implementing and measuring solutions for our members, employees and stakeholders using a range of business analysis related skills. Any errors relating to the student journey are very high profile and tend to attract attention from high level Boards and volunteers and, potentially, external stakeholders such as the FRC and employers.
Knowledge and experience
- Substantial experience as a professional Business Analyst operating at senior levels, with a flexible range of analysis skills
- Minimum of a degree level in education
- Demonstrable track record in private/public sector managing a full change life cycle from developing the initial solution and any required business case through to implementation, delivery and handover to BAU.
- Ability to operate within a portfolio of complex projects, at different stages in their lifecycle
- Self-starting, able to work across the organisation, influencing stakeholders, building relationships and developing credibility at all levels.
- Excellent problem solving and analytical skills, bridging the gap, where appropriate, between the current process and the new, clearly communicating the benefit and the impact of change.
- Effective writing and communication skills to produce clear documentation that can be understood by different audiences
- Ability to work flexibly and creatively, with the clarity of vision and drive required to achieve successful changes
- Sound understanding of the current challenges facing professional bodies educating members
- Evidence of commitment to professional development
- Management experience within a professional body or higher education provider
Values and behaviours
Must demonstrate the IFoA’s values and desired behaviours shown below:
- Member-focused: We put members at the heart of everything we do
- Action-oriented: We work hard, we work smart, and we take pride in getting things done, valuing action over perfection
- Forward- and outward-looking: We’re always looking to be bold and improve, innovate and take the next step
- Team-driven: We work in partnership, advancing together as one IFoA.
Filter or search events
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