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Senior Quality Executive (maternity cover)

Job description

Job Grade: 4

Closing date: 21 June 2019

Job title of line manager: Quality Manager

Contract type: 9 month maternity cover

Location: Oxford

How to apply

To apply for this role, please send your CV and a cover letter to: hrsupport@actuaries.org.uk.

Dimensions

There are around 2,500 student admissions each year. The team is responsible for vetting the more complex cases that fall outside of the standard policies.

There are over 3,000 exemption applications made year of which around 30% require significant further review by the Quality and Assessment team. The role is responsible for data collation, analysis and interpretation of said data from some 19 accredited universities and a significant number of other recognised partners who deliver programmes of study which can lead to exemptions from the IFoA qualifications. There are also a number of complex applications from unrecognised partners which the role has to review and decide whether to accept.

The role delivers the audit of the practical work experience that each individual has to complete as part of their requirement to becoming an Associate or Fellow of the IFoA. There are around 15,000 student members of the IFoA who are required to complete this annually and this role will review the more complex cases and authorise final sign off before the award can be made.

The role supports the Quality Manager in the management of and liaison with the student consultative forums. This involves gathering information for a number of meetings and following up throughout the year with key student representatives based both in the UK and internationally.

The role supports the Quality Manager with the recruitment, training and development of a network of over 400 external personnel (examiners, assessors and independent examiners etc.) without whom the IFoA would not be able to carry out its academic responsibilities.

Purpose of job

Contributing to the development and delivery of the Engagement and Learning directorates’ strategic objectives, the Senior Quality Executive is responsible for:

  • Delivering the processes by which the IFoA assures the academic quality of prior learning and practical work experience before qualifications are awarded
  • Coordinating with the external suppliers who support the academic quality processes
  • Supporting colleagues in the assessment area to ensure their workloads are covered during times of peak activity and enhance the experience of IFoA suppliers and customers

Principal accountabilities

To support the Quality Manager by handling the more complex cases in exemptions, admissions, and practical work experience within the agreed deadlines. To review and validate or reject the applications which can involve questioning the independent examiner, university, employer or other external party. To ensure that communication with the applicant is clear and handled with tact and diplomacy, especially when the application is unsuccessful. Checking sensitive information before it is released to safeguard the reputation of the IFoA.

Working with the Quality manager, recruit external personnel to support the quality and assessment processes. Place regular adverts through the IFoA webpages and investigate other avenues of recruitment to ensure that the number of external personnel available is sufficient. To ensure that all external personnel involved in the quality and assessment processes receive appropriate training and are allocated accordingly. Collate feedback on the performance for discussion and onward dissemination by the relevant team member.

Working with the Learning Operations team, collate the documentation required for the Student consultative meetings and subsequent follow up(s). Ensure the feedback obtained is accurate and tailored to the audience and produced within the required deadlines.

Deliver the IFoA framework for handling appeals and student complaints on academic issues. This includes effective communication of the framework to the relevant parties via the IFoA webpages and other communication channels. Ensure timely handling within agreed deadlines is complied with and effective resolution is achieved where possible. Provide recommendations for changes to processes where appropriate.

To be responsible for the replies to complex student queries concerning the academic aspects of the quality area including but not limited to regulations, application outcomes, practical work experience requirements and appeals.

To understand the processes of the Assessment team and be able to support them, particularly during peak activity to ensure that customers of the IFoA quality and assessment services are not disadvantaged and receive an excellent level of customer service.

Main contacts

  • Internal:

    • Head of Quality and Assessment
    • Head of Assessment
    • Quality and Assessment Team
    • Learning Operations team
    • Partnerships manager
    • Head of Engagement
    • Engagement and Learning Staff
  • External:

    • Independent Examiners
    • Module Teams
    • Student forum members
    • Universities
    • Actuarial Bodies
    • Students

Decisions

The post holder is required to work independently and use own initiative when working on complex cases and deciding whether to accept the application whilst adhering to the regulations and procedures.

The post holder has to decide whether an applicant for an external personnel role is suitable for the task concerned or whether they would be better suited to another position.

The post holder will be making decisions on the resolution of complaint cases whilst safeguarding the reputation of the IFoA.

Complexity

The post holder has to be able to appropriately apply regulations, policies and procedures in a busy and fast moving environment and judge when to diversify from those without putting the reputation of the IFoA at risk.

The post holder needs to be able to engage and gain the respect and cooperation of both staff and external personnel at all levels.

The team is key to ensuring that there is an equivalence of standards between the assessment provided by the IFoA and those provided by other organisations such as universities and other partner institutions.

In order to do this, there is a considerable amount of work that must be carried out reviewing, assessing and vetting either providers themselves which requires tact and diplomacy when questioning their examination processes and papers, or when dealing with students or potential students who can be providing sensitive information or may disagree with the decision made.

Impact

As a key team within the Engagement and Learning directorate, Quality and Assessment provide the assurances that those acquiring the IFoA Associate or Fellowship qualification have met the required standards and are fit for purpose. The Senior Quality Executive plays a key role in this area managing a wide ranging portfolio including: assessment of prior learning to ensure it meets IFoA requirements, assessment of practical work experience ensuring that it meets the standards required for qualification, validating/checking the quality of the assessments processes by the appeals process, professional administration of the services provided, risk management, communications and networking with external personnel. Any errors relating to the quality area are very high profile and tend to attract attention from high level committees and volunteers and, potentially, external stakeholders such as the FRC and employers.

Knowledge and experience

Essential:

  • Excellent customer care skills including sensitivity to the needs of the customer.
  • Ability to work independently and as part of a small team.
  • Ability to work in a flexible, proactive way, supporting colleagues across the team as necessary.
  • Discreet and diplomatic in the handling of confidential and sensitive information.
  • Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
  • Ability to sustain concentration, speed and accuracy during review of cases and to deal effectively with large volumes.
  • A high standard of organisational skills including the ability to work effectively to achieve tight deadlines.
  • Strong communication skills.

Desired:

  • Experience within a professional body or higher education provider.
  • Evidence of commitment to professional development.
  • Working with volunteers

Values and behaviours

The following values and behaviours are a standard requirement for all roles within the IFoA:

Integrity

You must be honest and fair in your dealings with other employees, and respects and acknowledges the opinions and contributions of your colleagues and do the right thing when there is a choice to be made to do so.

Community

You  must  works  together  with  other  employees  and  proactively  build  relationships  to  achieve individual, team and corporate objectives and create engagement from stakeholders.

Progress

You must help to develop the future of the IFoA with a focus on continuous improvement, contributing with their ideas, providing feedback where appropriate and sharing learning.

 

Contact Details

HR Team

hrsupport@actuaries.org.uk

We aim to respond to all enquiries within three working days.

Filter or search events

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Events calendar

  • IFoA & PRI Webinar: TCFD – leaders and challenges

    Online webinar
    2 September 2019

    Spaces available

    In collaboration with the Institute and Faculty of Actuaries, the Principles of Responsible Investment is delighted to host this webinar discussing the response to the TCFD’s recommendations two years on from their publication. The webinar will feature new analysis of the 591 investors representing $45 trillion who responded to PRI’s 2019 climate indicators, insights from the past Chair of the IFoA’s Resource and Environment Board as well as an investor case study of implementation in practice from Aviva. 

  • SIAS Event: Climate Zero to Climate Hero

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    3 September 2019

    Spaces available

    An introductory session to help you get ahead with climate change.

    • Science, terminology and initiatives: handy facts to keep in your back pocket 
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    • Taking action: what are actuaries expected to do...and what are we actually doing?
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    Deloitte Saltire Court 20 Castle Terrace Edinburgh EH1 2EG
    5 September 2019

    Spaces available

    This KSS talk, presented by the FCA Head of Department in Scotland, will focus on the following 3 main areas:

    • FCA business plan priorities
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  • Professional Skills Training session (Jointly held with China Life)

    China Life Insurance, Beijing •  China Life Shanghai Office • China Life Shenzhen Office  
    6 September 2019

    Spaces available

    Friday, 6 September, Beijing Local Time (CST) 14.00-16.30; British Summer Time (BST) 07.00-9.30

    The IFoA Beijing Office and China Life are pleased to be co-hosting a Professional Skills Training (PST) session in Beijing, Shanghai and Shenzhen on Friday, 6 September. Wen Li (FIA), the IFoA Lead Representative in China and East Asia, will lead the PST presentation and discussion on ‘Getting it right!’.

    The main venue will be in Beijing. Members in Shanghai and Shenzhen can join the interaction with Beijing via video conference at China Life’s regional venues. (see full details below)

  • GIRO Conference 2019

    EICC, The Exchange, 150 Morrison St, Edinburgh EH3 8EE
    24-26 September 2019
    Spaces available

    GIRO is attended annually by over 800 delegates and speakers who are keen to discuss key topics such as Pricing, Reserving, Modelling and the future of the insurance industry. GIRO 2018 was a huge success and we have opened bookings early for what we hope will be another brilliant conference at the EICC in Edinburgh this year. 

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  • Chief Actuaries and Senior Life Actuaries Workshop 2019

    Staple Inn Hall High Holborn London WC1V 7QJ
    2 October 2019

    Spaces available

    This workshop, now in its sixth year, is aimed at senior actuaries working in life insurance - predominantly Chief Actuaries, but also Reviewing Actuaries and others working in risk and financial reporting. It will provide seven hours of relevant CPD.

  • The Future of the Actuarial Profession

    Staple Inn Hall, High Holborn London WC1V 7QJ
    3 October 2019

    Fully booked.

     

    Three actuaries – and CEOs – discuss their views on how the business world is changing and what that might mean for actuaries in the future.

  • Spaces available

    Have you ever thought about working in wider fields? Would you like to play a role in the fight against climate change to make the planet better? 

    It can be difficult to do this - but seeing an example you can follow can make it more realistic. In this ‘green’ case study a template is outlined to show how actuaries can apply their skills more broadly - and in doing so, to make a difference.

  • RSS/IFoA Data Science Ethics: the role of practitioners

    Royal Statistical Society, 12 Errol St, London EC1Y 8LX
    7 October 2019

    Spaces available

    The Institute and Faculty of Actuaries and the Royal Statistical Society have worked together to develop joint ethics guidance on data science. This is the culmination of an 18 month programme of practitioner led work. 
     
    Join us for the launch of this new guidance, with a high-level panel discussion which will explore the role of data science practitioners and professional bodies in data ethics. 

  • Sessional Meeting - Autonomous Vehicles and impacts on the wider insurance industry

    Staple Inn, High Holborn, London WC1V 7QJ         
    28 October 2019

    Spaces available

    The Institute and Faculty of Actuaries is running a sessional meeting on autonomous vehicles on 28th October.  The session will showcase the work of the IFoA “Autonomous Vehicles” working party alongside a number of expert external presenters. 

  • ARC Event: Beyond Proportional Hazards

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    30 October 2019

    Spaces available

    ARC Event: Beyond Proportional Hazards: Statistical methods for assessment of the impact of medical advances and health interventions on longevity and population projections.

    This workshop is being delivered by the Actuarial Research Centre’s (ARC) ‘Big Health and Actuarial Data’ Research Programme.

  • Hot Topics in Health and Care: Networking and Drinks

    Staple Inn, 4 High Holborn, London WC1V 6DR
    4 November 2019

    Spaces available

    This evening will feature two new cases studies that highlight the implications for insurers of issues impacting on health and mortality for life, pensions, and health and care products; Impactability modelling: a worked example in Type II diabetes presented by Josephine Robertson, and Seasonal Mortality in England and Wales 1993-2016 presented by Mary Hall, Dublin City University.

  • Autumn Pension Seminar

    Grand Connaught Rooms, 61-65 Great Queen St, Holborn, London WC2B 5DA
    13 November 2019

    Spaces available

    Join us for this brand new seminar that brings together our Current Issues in Pensions, Pensions and the Law, and Investment for Pension Actuaries events. The seminar builds on the IFoA’s Annual Pension Conference with sessions covering CDC, TPR’s code of practice, investments, legal updates and Professional Skills Training with a focus on interactive discussion throughout.

    • KSS event: How is Scotland’s population changing and what are the implications?

      Barnett Waddingham, 163 West George Street, Glasgow, G2 2JJ
      14 November 2019

      Spaces available

      The National Records of Scotland (NRS) collects, preserves and produces information about Scotland's people and history to inform current and future generations - work that underpins the fabric of Scottish society and tells the story of our nation. This KSS talk will explore the following and other areas impacting Scotland’s changing population, and assess the potential implications of the changes:

      • population statistics
      • life expectancy
      • changes in age structure
      • birth and death rates, including causes of death statistics.
    • Life Conference 2019

      The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1
      20-22 November 2019
      Spaces available

      The Life Conference is the premier event for professionals interested in life insurance.  Offering a wide range of workshops and plenary sessions it’s the perfect opportunity to discover what’s hot and current in life insurance ensuring you get up to date on the latest thinking and innovation whilst meeting and exchanging ideas with a broad range of professionals.

    • Autumn Lecture 2019, London - Rt Hon Nicky Morgan MP

      Lincoln's Inn The Treasury Office, London WC2A 3TL
      2 December 2019

      Fully booked.

      The IFoA is pleased to announce that this year’s Autumn Lecture will feature the Rt Hon Nicky Morgan MP as its guest speaker.  Nicky has previously served as Financial Secretary to the Treasury and Minister for Women. She now chairs the Treasury Select Committee whose remit is to examine the expenditure, administration and policy of HM Treasury, along with all of its agencies and associated bodies.

    • Autumn Lecture 2019: Live Streaming

      Webinar 
      2 December 2019

      Spaces available

      Watch the live stream of this year's Autumn Lecture with guest speaker Rt Hon Nicky Morgan MP. 

    • Behavioural Finance Research Launch- 14 January 2020

      Staple Inn, 4 High Holborn, Holborn, London WC1V 6DR
      14 January 2020

      Spaces available

      We are delighted to announce the launch of the findings from our ARC funded Behavioural Finance research with a special evening event at Staple Inn on Tuesday14th January 2020. Entitled Behavioural Aspects of Institutional Investment Decision-Making, this research programme is being delivered by City, University of London, Leeds University Business School and Ipsos.