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Senior Quality Executive (maternity cover)

Job description

Job Grade: 4

Closing date: 21 June 2019

Job title of line manager: Quality Manager

Contract type: 9 month maternity cover

Location: Oxford

How to apply

To apply for this role, please send your CV and a cover letter to: hrsupport@actuaries.org.uk.

Dimensions

There are around 2,500 student admissions each year. The team is responsible for vetting the more complex cases that fall outside of the standard policies.

There are over 3,000 exemption applications made year of which around 30% require significant further review by the Quality and Assessment team. The role is responsible for data collation, analysis and interpretation of said data from some 19 accredited universities and a significant number of other recognised partners who deliver programmes of study which can lead to exemptions from the IFoA qualifications. There are also a number of complex applications from unrecognised partners which the role has to review and decide whether to accept.

The role delivers the audit of the practical work experience that each individual has to complete as part of their requirement to becoming an Associate or Fellow of the IFoA. There are around 15,000 student members of the IFoA who are required to complete this annually and this role will review the more complex cases and authorise final sign off before the award can be made.

The role supports the Quality Manager in the management of and liaison with the student consultative forums. This involves gathering information for a number of meetings and following up throughout the year with key student representatives based both in the UK and internationally.

The role supports the Quality Manager with the recruitment, training and development of a network of over 400 external personnel (examiners, assessors and independent examiners etc.) without whom the IFoA would not be able to carry out its academic responsibilities.

Purpose of job

Contributing to the development and delivery of the Engagement and Learning directorates’ strategic objectives, the Senior Quality Executive is responsible for:

  • Delivering the processes by which the IFoA assures the academic quality of prior learning and practical work experience before qualifications are awarded
  • Coordinating with the external suppliers who support the academic quality processes
  • Supporting colleagues in the assessment area to ensure their workloads are covered during times of peak activity and enhance the experience of IFoA suppliers and customers

Principal accountabilities

To support the Quality Manager by handling the more complex cases in exemptions, admissions, and practical work experience within the agreed deadlines. To review and validate or reject the applications which can involve questioning the independent examiner, university, employer or other external party. To ensure that communication with the applicant is clear and handled with tact and diplomacy, especially when the application is unsuccessful. Checking sensitive information before it is released to safeguard the reputation of the IFoA.

Working with the Quality manager, recruit external personnel to support the quality and assessment processes. Place regular adverts through the IFoA webpages and investigate other avenues of recruitment to ensure that the number of external personnel available is sufficient. To ensure that all external personnel involved in the quality and assessment processes receive appropriate training and are allocated accordingly. Collate feedback on the performance for discussion and onward dissemination by the relevant team member.

Working with the Learning Operations team, collate the documentation required for the Student consultative meetings and subsequent follow up(s). Ensure the feedback obtained is accurate and tailored to the audience and produced within the required deadlines.

Deliver the IFoA framework for handling appeals and student complaints on academic issues. This includes effective communication of the framework to the relevant parties via the IFoA webpages and other communication channels. Ensure timely handling within agreed deadlines is complied with and effective resolution is achieved where possible. Provide recommendations for changes to processes where appropriate.

To be responsible for the replies to complex student queries concerning the academic aspects of the quality area including but not limited to regulations, application outcomes, practical work experience requirements and appeals.

To understand the processes of the Assessment team and be able to support them, particularly during peak activity to ensure that customers of the IFoA quality and assessment services are not disadvantaged and receive an excellent level of customer service.

Main contacts

  • Internal:

    • Head of Quality and Assessment
    • Head of Assessment
    • Quality and Assessment Team
    • Learning Operations team
    • Partnerships manager
    • Head of Engagement
    • Engagement and Learning Staff
  • External:

    • Independent Examiners
    • Module Teams
    • Student forum members
    • Universities
    • Actuarial Bodies
    • Students

Decisions

The post holder is required to work independently and use own initiative when working on complex cases and deciding whether to accept the application whilst adhering to the regulations and procedures.

The post holder has to decide whether an applicant for an external personnel role is suitable for the task concerned or whether they would be better suited to another position.

The post holder will be making decisions on the resolution of complaint cases whilst safeguarding the reputation of the IFoA.

Complexity

The post holder has to be able to appropriately apply regulations, policies and procedures in a busy and fast moving environment and judge when to diversify from those without putting the reputation of the IFoA at risk.

The post holder needs to be able to engage and gain the respect and cooperation of both staff and external personnel at all levels.

The team is key to ensuring that there is an equivalence of standards between the assessment provided by the IFoA and those provided by other organisations such as universities and other partner institutions.

In order to do this, there is a considerable amount of work that must be carried out reviewing, assessing and vetting either providers themselves which requires tact and diplomacy when questioning their examination processes and papers, or when dealing with students or potential students who can be providing sensitive information or may disagree with the decision made.

Impact

As a key team within the Engagement and Learning directorate, Quality and Assessment provide the assurances that those acquiring the IFoA Associate or Fellowship qualification have met the required standards and are fit for purpose. The Senior Quality Executive plays a key role in this area managing a wide ranging portfolio including: assessment of prior learning to ensure it meets IFoA requirements, assessment of practical work experience ensuring that it meets the standards required for qualification, validating/checking the quality of the assessments processes by the appeals process, professional administration of the services provided, risk management, communications and networking with external personnel. Any errors relating to the quality area are very high profile and tend to attract attention from high level committees and volunteers and, potentially, external stakeholders such as the FRC and employers.

Knowledge and experience

Essential:

  • Excellent customer care skills including sensitivity to the needs of the customer.
  • Ability to work independently and as part of a small team.
  • Ability to work in a flexible, proactive way, supporting colleagues across the team as necessary.
  • Discreet and diplomatic in the handling of confidential and sensitive information.
  • Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
  • Ability to sustain concentration, speed and accuracy during review of cases and to deal effectively with large volumes.
  • A high standard of organisational skills including the ability to work effectively to achieve tight deadlines.
  • Strong communication skills.

Desired:

  • Experience within a professional body or higher education provider.
  • Evidence of commitment to professional development.
  • Working with volunteers

Values and behaviours

The following values and behaviours are a standard requirement for all roles within the IFoA:

Integrity

You must be honest and fair in your dealings with other employees, and respects and acknowledges the opinions and contributions of your colleagues and do the right thing when there is a choice to be made to do so.

Community

You  must  works  together  with  other  employees  and  proactively  build  relationships  to  achieve individual, team and corporate objectives and create engagement from stakeholders.

Progress

You must help to develop the future of the IFoA with a focus on continuous improvement, contributing with their ideas, providing feedback where appropriate and sharing learning.

 

Contact Details

HR Team

hrsupport@actuaries.org.uk

We aim to respond to all enquiries within three working days.

Filter or search events

Start date
E.g., 18/10/2019
End date
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Events calendar

  • IFoA Members Reception, South Africa

    Terrace area, Garden Court Sandton City, Cnr. West & Maude Streets, Sandown, Johannesburg, 2196
    21 October 2019

    Spaces available

    We warmly invite you to join us for a drinks reception, with the opportunity to meet Marjorie Ngwenya, past President of the IFoA, and Ben Kemp, General Counsel.

  • CAA Global Event, South Africa

    Sandton Convention Centre, 161 Maude St, Sandown, Sandton, 2196, South Africa
    22 October 2019

    Spaces available

    CAA Global warmly invites you to join us for a networking reception at the ASSA lounge, with the opportunity to meet Ben Kemp, Director, CAA Global, Mike Mcdougall, CEO of ASSA, and Marjorie Ngwenya, Past President of the IFoA.

  • KSS Event – GAD: the 100 year life (Edinburgh)

    KPMG  Saltire Court 20 Castle Terrace Edinburgh EH1 2EG
    22 October 2019

    Spaces available

    The Government Actuary’s Department (GAD) marks its centenary this year. George Russell, formerly Deputy Government Actuary, who currently heads up GAD’s Edinburgh office, leading on GAD support to the devolved administrations in Scotland and Northern Ireland, will outline GAD’s development over that period and its range of work today. Having just “celebrated” his 25th anniversary of joining GAD, George will also reflect on some of the challenges and opportunities of advising at the interface of the actuarial and the political worlds.

  • KSS Event – Equity Release Mortgages: The Irish Experience

    Room CM S.01 (Second floor, Colin Maclaurin Building, building 22 on the campus map.) Campus maps can be found at https://www.hw.ac.uk/uk/edinburgh/map.htm
    23 October 2019

    Spaces available

    This is a co-branded KSS/Heriot-Watt University event.  Equity release mortgages (ERMs), also called lifetime mortgages, have played an increasing role in generating income for retired home-owners.  As new liquidity rules have reduced the supply of bank lending, so insurers have stepped in, encouraged by generous regulatory treatment for annuity writers.

  • KSS event – GAD: the 100 year life (Glasgow)

    Barnett Waddingham 163 West George Street, Glasgow, G2 2JJ
    24 October 2019

    Spaces available

    The Government Actuary’s Department (GAD) marks its centenary this year. George Russell, formerly Deputy Government Actuary, who currently heads up GAD’s Edinburgh office, leading on GAD support to the devolved administrations in Scotland and Northern Ireland, will outline GAD’s development over that period and its range of work today. Having just “celebrated” his 25th anniversary of joining GAD, George will also reflect on some of the challenges and opportunities of advising at the interface of the actuarial and the political worlds.

  • Sessional Meeting - Autonomous Vehicles and impacts on the wider insurance industry

    Staple Inn, High Holborn, London WC1V 7QJ         
    28 October 2019

    Spaces available

    The Sessional Meeting is now fully booked.

    Please click here to register on the waiting list.

    The Institute and Faculty of Actuaries is running a sessional meeting on autonomous vehicles on 28th October.  The session will showcase the work of the IFoA “Autonomous Vehicles” working party alongside a number of expert external presenters. 

  • ARC Event: Beyond Proportional Hazards

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    30 October 2019

    Spaces available

    ARC Event: Beyond Proportional Hazards: Statistical methods for assessment of the impact of medical advances and health interventions on longevity and population projections.

    This workshop is being delivered by the Actuarial Research Centre’s (ARC) ‘Big Health and Actuarial Data’ Research Programme.

  • Hot Topics in Health and Care: Networking and Drinks

    Staple Inn, 4 High Holborn, London WC1V 6DR
    4 November 2019

    Spaces available

    This evening will feature two new cases studies that highlight the implications for insurers of issues impacting on health and mortality for life, pensions, and health and care products; Impactability modelling: a worked example in Type II diabetes presented by Josephine Robertson, and Seasonal Mortality in England and Wales 1993-2016 presented by Mary Hall, Dublin City University.

  • SIAS Event: Introduction to the Mortality Research Steering Committee (MRSC)

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    5 November 2019

    Spaces available

    The MRSC is responsible for guiding the profession’s research in the areas of longevity, mortality and morbidity such that it is recognised as a thought leader in this area. It has recently been reviewing what the priorities and have identified 6 areas that we believe are the most important areas of research that should be the current focus and these are:

  • Spaces available

    On behalf of the International Actuarial Association’s (IAA) Banking Working Group, the Actuarial Society of South Africa’s (ASSA) Banking Committee and the Institute and Faculty of Actuaries’ (IFoA) Banking Member Interest Group, you are invited to participate in the upcoming webinar entitled Career opportunities in Banking: Retail and Group Risk.

    The actuarial profession has much to offer the world of banking. In this second webinar on opportunities for actuaries in banking, we have three actuaries sharing their experiences:

  • IFoA CPD Co-ordinators' Briefing

    Staple Inn Hall, High Holborn London WC1V 7QJ
    7 November 2019

    Spaces available

    The theme of this year’s annual briefing is: Lifelong Learning – providing continuous development for our members.

    This event is primarily for volunteer CPD Co-ordinators, who attend to represent their organisation. CPD Co-ordinators play a key role in effective engagement between organisations who employ our members and the Institute and Faculty of Actuaries (IFOA).

  • The challenges for AI in Autonomous driving – Professor Andrew Blake

    Royal College of Physicians of Edinburgh, 11 Queen Street, Edinburgh, EH2 1JQ
    11 November 2019

    Spaces available

    In conjunction with the Scottish Board and supporting the IFoA’s focus on data science.

    The IFoA’s Scottish Board have arranged for UK pioneer in Computer Vision and Machine Intelligence, Professor Andrew Blake to speak to delegates on the subject of AI in Autonomous driving. This lecture will focus on safety-critical operation and the computation of risk.  

  • Autumn Pension Seminar

    Grand Connaught Rooms, 61-65 Great Queen St, Holborn, London WC2B 5DA
    13 November 2019

    Spaces available

    Join us for this brand new seminar that brings together our Current Issues in Pensions, Pensions and the Law, and Investment for Pension Actuaries events. The seminar builds on the IFoA’s Annual Pension Conference with sessions covering CDC, TPR’s code of practice, investments, legal updates and Professional Skills Training with a focus on interactive discussion throughout.

  • KSS event: How is Scotland’s population changing and what are the implications?

    Barnett Waddingham, 163 West George Street, Glasgow, G2 2JJ
    14 November 2019

    Spaces available

    The National Records of Scotland (NRS) collects, preserves and produces information about Scotland's people and history to inform current and future generations - work that underpins the fabric of Scottish society and tells the story of our nation. This KSS talk will explore the following and other areas impacting Scotland’s changing population, and assess the potential implications of the changes:

    • population statistics
    • life expectancy
    • changes in age structure
    • birth and death rates, including causes of death statistics.
  • Professional Skills Training - Edinburgh (14 November 19)

    IFoA (Edinburgh), Level 2, Exchange Crescent 7 Conference Square Edinburgh EH3 8RA
    14 November 2019

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • Life Conference 2019

    The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1
    20-22 November 2019
    Spaces available

    The Life Conference is the premier event for professionals interested in life insurance.  Offering a wide range of workshops and plenary sessions it’s the perfect opportunity to discover what’s hot and current in life insurance ensuring you get up to date on the latest thinking and innovation whilst meeting and exchanging ideas with a broad range of professionals.

  • Professional Skills Training - London (20 November 2019)

    Staple Inn Hall, High Holborn London WC1V 7Q
    20 November 2019

    Spaces available

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • ARC Workshop: Modelling Socio-Economic Differences in English Mortality

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    2 December 2019

    Spaces available

    Purpose
    The workshop will give participants detailed insights into how a large and detailed dataset can be used to assess levels of mortality inequality in England, using a number of novel statistical methods. We will also address the question: are regional variations in mortality real or imaginary?

  • Autumn Lecture 2019, London - Dr Kay Swinburne

    Lincoln's Inn The Treasury Office, London WC2A 3TL
    2 December 2019

    Fully booked.

    Change of Speaker Notification

    Thank you for registering for the IFoA’s 2019 Autumn Lecture event. As you know, we had originally invited the Rt. Hon Nicky Morgan to speak, however, her appointment to Government as a senior Minister means she has subsequently left her position as Chair of the Treasury Select Committee. Unfortunately, in her new role, she will no longer be able to speak at our event.

  • Autumn Lecture 2019: Live Streaming

    Webinar 
    2 December 2019

    Spaces available

    Change of Speaker Notification

    Thank you for registering for the IFoA’s 2019 Autumn Lecture event. As you know, we had originally invited the Rt. Hon Nicky Morgan to speak, however, her appointment to Government as a senior Minister means she has subsequently left her position as Chair of the Treasury Select Committee. Unfortunately, in her new role, she will no longer be able to speak at our event.

  • Professional Skills Training - Edinburgh (3 December 19)

    IFoA (Edinburgh), Level 2, Exchange Crescent 7 Conference Square Edinburgh EH3 8RA
    3 December 2019

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • SIAS Event: Discount Rates are Flawed

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    3 December 2019

    Spaces available

    This talk will be given by Jon Spain who, as far back as 1983, has been working independently, trying to bring “long-term” back to UK actuarial thinking. His current focus is on discount rates (see discrate.com).

  • A holistic study into Cash flow Driven Investment

    Staple Inn, 4 High Holborn, Holborn, London WC1V 6DR, UK
    4 December 2019

    Spaces available

    Given that Cashflow Driven Investment strategy has attracted growing interests from pension funds and insurers at the backdrop of current market conditions and clients’ circumstances, the objective of this event is to gather thought leaders from asset managers, banks and insurers to offer attendees their perspectives and insights on main aspects of consideration when adopting this strategy.

  • Professional Skills Training - London (10 December 2019)

    Staple Inn, High Holborn, London WC1V 7QJ  
    10 December 2019

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • SIAS Event: My Journey to Data Science, Big Data and AI

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    7 January 2020

    Spaces available

    Patrick Lee is an actuary who has made the transition to working in software architecture and artificial intelligence (AI). He holds Microsoft Professional qualifications in Data Science, Big Data and AI and is currently working towards a DevOps (the automation of software testing and deployment) qualification. He is a member of the IFoA Council and is also President of the Wessex Actuarial Society. He is also a member of the IFoA and the RSS's joint Data Science Focus Group and will talk on the ethical use of AI. 

  • Behavioural Finance Research Launch- 14 January 2020

    Staple Inn, 4 High Holborn, Holborn, London WC1V 6DR
    14 January 2020

    Fully booked.

    We are delighted to announce the launch of the findings from our ARC funded Behavioural Finance research with a special evening event at Staple Inn on Tuesday 14th January 2020. Entitled Behavioural Aspects of Institutional Investment Decision-Making, this research programme is being delivered by City, University of London, Leeds University Business School and Ipsos.

    This event is now full. Please register for the waiting list.

  • IFoA Volunteer Recognition Reception

    Staple Inn, 4 High Holborn, Holborn, London WC1V 6DR, UK
    15 January 2020

    Spaces available

    As a thank you to all our Institute and Faculty of Actuaries (IFoA) volunteers, you are invited to join us at Staple Inn Hall, for an evening of drinks, canapes and networking, in London.

    IFoA President, John Taylor, will be attending and will make a speech

    If you support the IFoA as a volunteer (member or non-member), or in any other role, and you are going to be in London on 15 January, please book your place and join us at this reception.

     

  • Professional Skills Training - London (16 January 2020)

    Staple Inn, High Holborn, London WC1V 7QJ
    16 January 2020

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • Professional Skills Training - Edinburgh (23 January 2020)

    IFoA (Edinburgh), Level 2, Exchange Crescent 7 Conference Square Edinburgh EH3 8RA
    23 January 2020

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • Professional Skills Training - London (11 February 2020)

    Staple Inn, High Holborn, London WC1V 7QJ         
    11 February 2020

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • Sessional: Impact of E-cigarettes Working Party

    Royal College of Physicians, 9 Queen St, Edinburgh EH2 1JQ
    24 February 2020

    Spaces available

    This sessional meeting will be of direct interest to actuaries and others working in the in the Health and Care, Life or Pensions sectors or indeed actuaries with an interest in morbidity or mortality.

  • Professional Skills Training - Edinburgh (25 February 2020)

    IFoA (Edinburgh), Level 2, Exchange Crescent 7 Conference Square Edinburgh EH3 8RA
    25 February 2020

    Spaces available

    A Trusted Profession

    A 2 hour CPD event designed to meet the IFoA’s Stage 3 Professional Skills Training under the IFoA’s CPD Scheme 2019/2020This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Pensions, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.