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Senior Quality Executive (maternity cover)

Job description

Job Grade: 4

Closing date: 21 June 2019

Job title of line manager: Quality Manager

Contract type: 9 month maternity cover

Location: Oxford

How to apply

To apply for this role, please send your CV and a cover letter to:


There are around 2,500 student admissions each year. The team is responsible for vetting the more complex cases that fall outside of the standard policies.

There are over 3,000 exemption applications made year of which around 30% require significant further review by the Quality and Assessment team. The role is responsible for data collation, analysis and interpretation of said data from some 19 accredited universities and a significant number of other recognised partners who deliver programmes of study which can lead to exemptions from the IFoA qualifications. There are also a number of complex applications from unrecognised partners which the role has to review and decide whether to accept.

The role delivers the audit of the practical work experience that each individual has to complete as part of their requirement to becoming an Associate or Fellow of the IFoA. There are around 15,000 student members of the IFoA who are required to complete this annually and this role will review the more complex cases and authorise final sign off before the award can be made.

The role supports the Quality Manager in the management of and liaison with the student consultative forums. This involves gathering information for a number of meetings and following up throughout the year with key student representatives based both in the UK and internationally.

The role supports the Quality Manager with the recruitment, training and development of a network of over 400 external personnel (examiners, assessors and independent examiners etc.) without whom the IFoA would not be able to carry out its academic responsibilities.

Purpose of job

Contributing to the development and delivery of the Engagement and Learning directorates’ strategic objectives, the Senior Quality Executive is responsible for:

  • Delivering the processes by which the IFoA assures the academic quality of prior learning and practical work experience before qualifications are awarded
  • Coordinating with the external suppliers who support the academic quality processes
  • Supporting colleagues in the assessment area to ensure their workloads are covered during times of peak activity and enhance the experience of IFoA suppliers and customers

Principal accountabilities

To support the Quality Manager by handling the more complex cases in exemptions, admissions, and practical work experience within the agreed deadlines. To review and validate or reject the applications which can involve questioning the independent examiner, university, employer or other external party. To ensure that communication with the applicant is clear and handled with tact and diplomacy, especially when the application is unsuccessful. Checking sensitive information before it is released to safeguard the reputation of the IFoA.

Working with the Quality manager, recruit external personnel to support the quality and assessment processes. Place regular adverts through the IFoA webpages and investigate other avenues of recruitment to ensure that the number of external personnel available is sufficient. To ensure that all external personnel involved in the quality and assessment processes receive appropriate training and are allocated accordingly. Collate feedback on the performance for discussion and onward dissemination by the relevant team member.

Working with the Learning Operations team, collate the documentation required for the Student consultative meetings and subsequent follow up(s). Ensure the feedback obtained is accurate and tailored to the audience and produced within the required deadlines.

Deliver the IFoA framework for handling appeals and student complaints on academic issues. This includes effective communication of the framework to the relevant parties via the IFoA webpages and other communication channels. Ensure timely handling within agreed deadlines is complied with and effective resolution is achieved where possible. Provide recommendations for changes to processes where appropriate.

To be responsible for the replies to complex student queries concerning the academic aspects of the quality area including but not limited to regulations, application outcomes, practical work experience requirements and appeals.

To understand the processes of the Assessment team and be able to support them, particularly during peak activity to ensure that customers of the IFoA quality and assessment services are not disadvantaged and receive an excellent level of customer service.

Main contacts

  • Internal:

    • Head of Quality and Assessment
    • Head of Assessment
    • Quality and Assessment Team
    • Learning Operations team
    • Partnerships manager
    • Head of Engagement
    • Engagement and Learning Staff
  • External:

    • Independent Examiners
    • Module Teams
    • Student forum members
    • Universities
    • Actuarial Bodies
    • Students


The post holder is required to work independently and use own initiative when working on complex cases and deciding whether to accept the application whilst adhering to the regulations and procedures.

The post holder has to decide whether an applicant for an external personnel role is suitable for the task concerned or whether they would be better suited to another position.

The post holder will be making decisions on the resolution of complaint cases whilst safeguarding the reputation of the IFoA.


The post holder has to be able to appropriately apply regulations, policies and procedures in a busy and fast moving environment and judge when to diversify from those without putting the reputation of the IFoA at risk.

The post holder needs to be able to engage and gain the respect and cooperation of both staff and external personnel at all levels.

The team is key to ensuring that there is an equivalence of standards between the assessment provided by the IFoA and those provided by other organisations such as universities and other partner institutions.

In order to do this, there is a considerable amount of work that must be carried out reviewing, assessing and vetting either providers themselves which requires tact and diplomacy when questioning their examination processes and papers, or when dealing with students or potential students who can be providing sensitive information or may disagree with the decision made.


As a key team within the Engagement and Learning directorate, Quality and Assessment provide the assurances that those acquiring the IFoA Associate or Fellowship qualification have met the required standards and are fit for purpose. The Senior Quality Executive plays a key role in this area managing a wide ranging portfolio including: assessment of prior learning to ensure it meets IFoA requirements, assessment of practical work experience ensuring that it meets the standards required for qualification, validating/checking the quality of the assessments processes by the appeals process, professional administration of the services provided, risk management, communications and networking with external personnel. Any errors relating to the quality area are very high profile and tend to attract attention from high level committees and volunteers and, potentially, external stakeholders such as the FRC and employers.

Knowledge and experience


  • Excellent customer care skills including sensitivity to the needs of the customer.
  • Ability to work independently and as part of a small team.
  • Ability to work in a flexible, proactive way, supporting colleagues across the team as necessary.
  • Discreet and diplomatic in the handling of confidential and sensitive information.
  • Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
  • Ability to sustain concentration, speed and accuracy during review of cases and to deal effectively with large volumes.
  • A high standard of organisational skills including the ability to work effectively to achieve tight deadlines.
  • Strong communication skills.


  • Experience within a professional body or higher education provider.
  • Evidence of commitment to professional development.
  • Working with volunteers

Values and behaviours

The following values and behaviours are a standard requirement for all roles within the IFoA:


You must be honest and fair in your dealings with other employees, and respects and acknowledges the opinions and contributions of your colleagues and do the right thing when there is a choice to be made to do so.


You  must  works  together  with  other  employees  and  proactively  build  relationships  to  achieve individual, team and corporate objectives and create engagement from stakeholders.


You must help to develop the future of the IFoA with a focus on continuous improvement, contributing with their ideas, providing feedback where appropriate and sharing learning.


Contact Details

HR Team

We aim to respond to all enquiries within three working days.

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Events calendar

  • Webinar Series: Risk and Investment Conference 2019, 17 June

    These are online webinar events
    17 June 2019

    Spaces available

    The IFoA’s Risk Management and Finance and Investment Boards are delighted to host a series of webinars covering a range of topical and trending topics ranging from climate related risks to Brexit.

  • Spaces available

    Increasing global concern over the impact of climate change has recently led to public scrutiny over the adequacy of existing risk management practices by insurance firms and pension schemes in dealing with these challenges, that potentially impact both individual actuaries and the IFOA generally.


  • Pensions Conference 2019

    Bristol Marriott Hotel City Centre, 2 Lower Castle Street, Old Market, Bristol, BS1 3AD
    18-19 June 2019
    Spaces available

    Five plenaries and 13 workshops cover current topics and industry trends in the Pension sector with the opportunity to develop your network at the pre-conference evening dinner (18 June).  There is also a day ticket option available for the 19 June. 

  • KSS event – FinTech and The Actuarial Profession

    EY, Atria One, 144 Morrison Street, Edinburgh
    19 June 2019

    Spaces available

    This KSS talk from FinTech Scotland's CEO will explore the mission to create an integrated Fintech ecosystem through provision of funding, support, infrastructure and talent that recognises and responds to the needs of all stakeholders - and the overarching aim for Scotland to be one of the top 5 Fintech global leaders by 2020.

    To book your place, please email 

  • Current Issues in General Insurance (CIGI) 2019

    Inmarsat, 99 City Road, London, EC1Y 1BJ
    19 June 2019

    Spaces available

    CIGI is a well-established one-day seminar designed to increase awareness and encourage discussion on a variety of topical issues across the general insurance industry. 

    There will be an excellent and diverse line-up of speakers to provide a variety of perspectives and challenge covering technical and professional areas. 

  • Cass Event – New Thinking about Deferred Annuities

    Cass Business School, Executive Education Facilities 200 Aldersgate St, London EC1A 4HD
    21 June 2019

    Spaces available

    Our motivation for discussing this important subject comes from some exciting recent research which has analysed the impact of behavioural factors on the decision to purchase an annuity. This work has shown that behavioural factors can explain the well-known low demand for immediate annuities but this research also identifies an important opportunity in relation to deferred annuities (DA). The research suggests that these factors lead to positive incentives to purchase a DA and that, for longer deferred periods, a DA could be an attractive product for both consumers and insurers.

  • IFoA/SAS Joint Professional Skills Training – Singapore

    Room 903, NTUC Centre, Level 9, One Marina Boulevard, Singapore 018989
    25 June 2019

    Spaces available

    The Institute and Faculty of Actuaries (IFoA) and Singapore Actuarial Society (SAS) are organising a joint Professional Skills Training (PST) in Singapore. This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Life, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • Webinar Series: Risk and Investment Conference 2019, 26 June

    These are online webinar events.
    26 June 2019

    Spaces available

    The IFoA’s Risk Management and Finance and Investment Boards are delighted to host a series of webinars covering a range of topical and trending topics ranging from climate related risks to Brexit.

  • AGM and Presidential Address 2019 + Volunteer and Member Drinks Reception

    The Hub  Castlehill Edinburgh EH1 2NE
    26 June 2019

    Spaces available

    Notice is hereby given that the ANNUAL GENERAL MEETING of the INSTITUTE AND FACULTY OF ACTUARIES will be held at The Hub, Edinburgh on Wednesday 26 June 2019 at 16.30 (Preceded by tea from 16.00) and followed by a PRESIDENTIAL ADDRESS given by John Taylor.

  • IFAM event - Actuarial Teachers’ & Researchers’ Conference 2019

    Institute for Financial and Actuarial Mathematics Department of Mathematical  Sciences The University of Liverpool Mathematical Sciences Building Peach Street Liverpool, L69 7ZL
    27 June 2019 - 29 June 2019

    Spaces available

    The Institute for Financial and Actuarial Mathematics (IFAM) at the University of Liverpool is pleased to host the 2019 Actuarial Teachers’ and Researchers’ Conference from 27-28 June 2019. This annual two-day event has been running annually now for many years, each time hosted by a different university, and provides all those interested in actuarial research and education a great opportunity to share their ideas and catch up on the latest developments.

  • IFoA/ASM Joint Professional Skills Training – Kuala Lumpur

    Menara AIA, Auditorium, 99 Jalan Ampang, 50450, Kuala Lumpur
    28 June 2019

    Spaces available

    The Institute and Faculty of Actuaries (IFoA) and Actuarial Society of Malaysia (ASM) are organising a joint Professional Skills Training (PST) in Kuala Lumpur. This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Life, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • SIAS: The Impact of Air Pollution on Health and Life Expectancy

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    2 July 2019

    Spaces available

    Air pollution has gained increasing attention lately. Nicola Oliver, head of longevity and mortality research for Medical Intelligence, will discuss not only the impacts of air pollution on health and life expectancy but also how as an industry we should be addressing it.

  • Spaces available

    The actuarial profession has much to offer the world of banking. In this webinar actuaries with experience in various fields of banking will talk about the opportunities there are in banking; describing the actuarial aspects of the work they do as well as other roles within their area of banking.

  • Implications of 2019 IFRS 17 Exposure Draft

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    24 July 2019

    Spaces available

    Towards the end of June, the International Accounting Standards Board (IASB) is expected to publish an Exposure Draft (ED) of limited changes to its insurance contracts standard IFRS 17, effective date 2022. To help IFoA members, the IFoA’s cross-practice Financial Reporting Group (FRG) is hosting an event at Staple Inn covering these developments. 

    For more information on the FRG please visit this webpage

  • KSS event – The Regulatory Perspective

    Deloitte Saltire Court 20 Castle Terrace Edinburgh EH1 2EG
    5 September 2019

    Spaces available

    This KSS talk, presented by the FCA Head of Department in Scotland, will focus on the following 3 main areas:

    • FCA business plan priorities
    • The future of regulation
    • FCA Engagement in Scotland
  • Sessional Research Event - Risk Margin Working Party

    Staple Inn Hall, High Holborn London, WC1V 7QJ
    9 September 2019

    Spaces available

    For life insurers in the UK, the risk margin is one of the most controversial aspects of the Solvency II regime. Following its implementation, the risk margin came under considerable criticism for being too large and too sensitive to interest rate movements. These criticisms are particularly valid for annuity business – such business is of great significance to the national system for retirement provision. This criticism has led to political interest, and the risk margin was a major element of the Treasury Committee inquiry into Solvency II.

  • GIRO Conference 2019

    EICC, The Exchange, 150 Morrison St, Edinburgh EH3 8EE
    24-26 September 2019
    Spaces available

    GIRO is attended annually by over 800 delegates and speakers who are keen to discuss key topics such as Pricing, Reserving, Modelling and the future of the insurance industry. GIRO 2018 was a huge success and we have opened bookings early for what we hope will be another brilliant conference at the EICC in Edinburgh this year. 


  • Autumn Lecture 2019, London - Rt Hon Nicky Morgan MP

    Lincoln's Inn The Treasury Office, London WC2A 3TL
    2 December 2019

    Spaces available

    The IFoA is pleased to announce that this year’s Autumn Lecture will feature the Rt Hon Nicky Morgan MP as its guest speaker.  Nicky has previously served as Financial Secretary to the Treasury and Minister for Women. She now chairs the Treasury Select Committee whose remit is to examine the expenditure, administration and policy of HM Treasury, along with all of its agencies and associated bodies.