We are currently recruiting for an Assessment Executive for a 10 month contract.
This role is currently a home-based role due to Covid-19 restrictions, but will be based in the Oxford office.
To apply, please send a CV and covering letter plus details on your current salary to HRsupport@actuaries.org.uk before the closing date of 28 February 2021.
Purpose of Job
Contributing to the development and delivery of the Engagement and Learning directorates' strategic objectives, the Assessment Executive is responsible for
- Delivering the processes by which the IFoA assures the quality and standards of its assessments
- Working with the external suppliers and personnel who support the Assessment processes
- Supporting colleagues in the Quality area to deliver their workloads and enhance the experience of IFoA suppliers and customers
This role is part of the Assessment Team. The role works with a network of over 400 external personnel (examiners, and assessors etc.) without whom the IFoA would not be able to carry out its academic responsibilities.
To ensure that over 15,000 candidates can sit an assessment twice a year to become an Associate or Fellow of the IFoA, the role supports the delivery of 23 subject syllabuses and Core Reading along with 69 assessment papers, which have to meet the required competency standards.
The role will have responsibility for the collation of the examination and assessment data delivered to the examination boards and delivery of the results to the students.
- Support the Senior Assessment Executive in handling the examinations data, setting session exams into Integra, and able to produce the results information within set deadlines. To analyse the results and check for accuracy ensuring identified anomalies are corrected. Assist the timely publication of results and maintenance of member records on CRM database.
- Help coordinate the Assessment Team to ensure enquiries and complaints from students are being dealt with to the agreed Key Performance Indicators.
- Manage relationships with suppliers to ensure that examinations are delivered on time and with consistency.
- To ensure that students are provided with the right information to be able to complete the examinations.
- Working with the Senior Assessment Executives to ensure that invoices from suppliers are checked against what was order and passed for payment to the Finance Team. Provide accruals for services but not invoices to enable the Finance Team to report on the financial performance of the examinations.
- Confirm the number of markers necessary for the examinations and work collaboratively with the Quality team to ensure that they are sufficiently allocated. This will also include familiarisation with best practice necessary for conducting assessments and ensuring that markers attending are fully trained.
- Maintain the day to day relationships with overseas actuarial bodies who use our sessional examinations for their members, chairing and arranging meetings and feeding back to the Learning Operations management team of any issues.
- To monitor examinations as required for all students and answering enquires in relation to all the IFoA examinations. Some out of ‘normal office hours’ support may be required at key times within the examinations cycle.
- Investigate and report incidents with examinations, decide required actions as necessary by referring to guidelines. To analyse the reports received and check for accuracy ensuring identified anomalies are corrected.
- To ensure that procedural documentation is maintained and reflects current practices.
- Responsible to maintain, review and update as necessary examination materials content e.g. instruction documents, guides. Prepare all exam documentation using Word and Excel and manipulating data extracted from database.
- Work with the Education Services Team to ensure the smooth flow of information regarding examination entry and session set up.
- Assist Senior Assessment Executives with system and process reviews relating to the Learning Operations Team as required.
- Head of Quality and Assessment
- Head of Assessment
- Assessment Manager
- Senior Assessment Executive
- Quality and Assessment team
- Operations Team
- Engagement and Learning Staff
- Principal Examiners
- Examining teams
- Module Teams
- The post holder has to communicate allocation of marking teams and support them to ensure that the IFoA is able to meet the required timeframes
- The post holder has to handle data within the Data Protection Act and understand when and where this data can be shared
- The post holder has to be able to appropriately apply regulations, policies and procedures in a busy and fast moving environment
- The post holder has to be able to prioritise and manage their workload within general guidelines using judgement to resolve queries and escalate issues which require further attention
- The post holder has to be able to convey information via a variety of methods to individuals and groups at all levels in a manner that engages the audience
- The post holder has to manage large data sets with the ability to analyse results, checking for inaccuracies and completeness and following up as appropriate
As a key team within the Engagement and Learning directorate, Quality and Assessment provide the assurances that those acquiring the IFoA Associate or Fellowship qualification have met the required standards and are fit for purpose. The Assessment Executive plays a role in this area managing a wide ranging portfolio including: supporting the provision of exam papers to required standards, handling student queries, collation and checking of exam marking, delivering access arrangements and ensuring mitigating circumstances receive fair and consistent treatment in accordance with the Equality Act 2010, professional administration of the services provided, communications, database interrogation, technological developments and networking with external personnel. Any errors relating to the assessment area are very high profile and tend to attract attention from high level committees and volunteers and, potentially, external stakeholders such as the FRC and employers.
Knowledge and Experience
- Excellent customer care skills including sensitivity to the needs of the customer whilst adhering to regulations, policies and procedures
- Ability to work independently and part of a small team
- Ability to work in a flexible, proactive way, supporting colleagues across the team as necessary
- Discreet and diplomatic in the handling of confidential and sensitive information
- Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times
- Ability to sustain concentration, speed and accuracy during bulk processing and to deal effectively with large volumes of data
- A high standard of organisational skills including the ability to work effectively to achieve tight deadlines
- Strong communication skills
- Experience within a professional body or higher education provider
- Evidence of commitment to professional development
- Working with volunteers
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