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Communities Engagement Executive

We are currently recruiting for a Communities Engagement Executive for a Permanent contract.

This role will be hybrid with mostly homeworking. The successful candidate needs to be able to commute to our London or Edinburgh office. 

To apply, please send a CV and covering letter plus details on your current salary to before the closing date of 26 October 2021.

Purpose of the job

To support the volunteer communities in delivering their corporate objectives by providing Communities Managers with high quality administrative support; doing this within the IFoA’s values and behaviours.


  • A flexible based, member-facing role. 
  • Expected to attend meetings and events which require some travel and out of hours work.
  • Supports a team of Communities Managers working in partnership with senior volunteers from boards, committees, and working groups.
  • Where required, support the work of other members of the Professional Communities team.

Principal accountabilities

  • Provide board-level administration support, coordination of meetings and administration support
  • Provide project support to the team to increase the engagement and development of the communities to benefit members
  • Point of contact for communities volunteers
  • Provide support for groups (MIGs, FRG, FinSTIC)
  • Assist in the development of all forms of regular member communications, including liaising with the necessary internal contacts.
  • Ensure volunteer information is recorded on CRM, which can be used for mailing lists
  • Support Communities Managers in collating information for regular reports, research outputs and other trackers.
  • Update the Communities pages on the IFoA’s website.
  • Support the volunteer recruitment process for boards, committee and working groups.
  • Provide any other support to Communities Managers or the wider team as required.

Main contacts

  • Professional communities, volunteers, the wider membership
  • Communities Managers
  • Engagement team
  • Membership Team
  • Events Team
  • General Counsel and Regulation Board
  • Communications Team
  • Public Affairs and Policy team
  • Thought Leadership Team
  • Learning Team
  • Chairs and members of boards, committees, and working groups
  • External stakeholders


  • Decisions are made within departmental and organisational policies, guidelines and procedures.
  • Exercises judgement and appropriate protocols on where and how to deal with direct enquiries.
  • Under the guidance of Communities Managers, delivers work to agreed deadlines and quality to meet the expectations of stakeholders.
  • The post holder will judge when they need support and when to raise issues for guidance and/or decision


The role is varied and requires the balancing of multiple workflows and projects, including managing and prioritising the scheduling of meetings and deadlines in order to efficiently support boards, committees and working groups.  This requires the post holder to be highly organised, flexible and to effectively manage competing priorities during peak periods of work.  The post holder will also often be required to work autonomously in a busy environment, to be proactive, and demonstrate initiative as situations demand.


Support, coordination and development of boards, committees and working groups is a high profile activity with the IFoA’s volunteers.  It is a high potential reputational risk for the IFoA. It is therefore essential that the post holder is committed to the professional development of their work areas and that of the members/volunteers with whom they work.

Whilst the post holder will work predominantly within the Communities team, it is also important to recognise the impact of their decisions, actions and interpersonal approach on the work of, and relationships with, other IFoA teams

Knowledge and experience


  • Educated to at least ‘A’ level/Scottish Higher standard or equivalent
  • Good written communication, and excellent interpersonal skills
  • Able to prioritise, use own initiative, and multi-task to balance a busy workload
  • Excellent attention to detail
  • Good IT skills (Outlook, Word, PowerPoint, Excel, social media)
  • Ability to work collaboratively as part of a multi-site team
  • Strong organisational skills
  • Experience in minute taking
  • A team player
  • Take personal ownership on delivering high standards of service to agreed departmental and organisational benchmarks
  • Adaptable in non-routine or non-standard situations
  • Tact and diplomacy in dealing with sensitive and confidential matters.


  • Experience in working with volunteer communities
  • Experience in producing management information and report writing
  • Experience of working across different teams or directorates
  • Experience in supporting research
  • Experience of working in a regulatory/membership environment/financial sector
  • Creativity

Values and behaviours

All IFoA staff are expected to demonstrate our values and behaviours by being:

  • Professional
  • Accountable
  • Collaborative
  • Supportive
  • Proactive
  • Self-directed

Additional information

Professional training and development will be available to enhance the post holder’s skills and competencies.

Contact Details

HR Team

We aim to respond to all enquiries within three working days. To apply for this role, please send your CV, cover letter and your current salary details to:

Filter or search events

Start date
E.g., 19/10/2021
End date
E.g., 19/10/2021

Events calendar

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