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Web Developer

Job description

Job Grade: 3

Closing date: 14 June 2019

Job title of line manager: Head of IT

Contract type: Permanent

Location: London

How to apply

To apply for this role, please send your CV and a cover letter to:

Purpose of job

The post-holder will maintain and develop the IFoA’s Drupal websites, which currently includes and

The post-holder will ensure the integrity of all online member services which rely on integration of Drupal 7 Content Management System (CMS) and other third party systems.

As a result of the work done by the post-holder the IFoA will provide a stable and continuously improving range of digital services to its users.


  • The post-holder will maintain and develop the CMS/CRM integration code on which our memberships’ digital services so that all 28,000 IFoA members can login and manage all aspects of their membership.
  • The post-holder is responsible for business critical code for taking online payments of subscriptions, exam bookings and other invoices (roughly 70% of IFoA income).
  • The post-holder is responsible for business critical code for members’ CPD recording which is a mandatory requirement of all members.
  • The post-holder will implement new features on the website which will benefit the site’s c.100,000 unique monthly users.
  • The post-holder will provide expert support to the digital team and other relevant people for the site’s configuration and performance. This will include providing fixes, contributing to the investigation and resolution of functional issues, and training in the use of Drupal.
  • The post-holder will also work closely with internal and external suppliers to support integration with a number of systems, such as CRM, Sagepay, QAS, Rackspace and a maintenance and support agency.

Principal accountabilities

  • Maintain the integrity and availability of the IFoA’s Drupal websites.
  • Maintain the integrity and availability of all online member services, including:
    • Exam booking
    • CPD record add/edit
    • CPD record listing
    • Newsletter/MIG/PAC preference
    • Exam history
    • Update address and contact preference
    • Receipts
    • Subscription payments
    • Letters e.g. Subscription renewal letters, written and practical exam results letters, exam entry permit
    • Actuarial Directory (Find a member)
    • CMI subscribers
  • Ensure all members and other users can complete online payments of invoices, subscriptions, bookings, including the e-shop checkout for merchandise.
  • Develop new features on the IFoA’s Drupal websites.
  • Maintain and develop web services (including SOAP web services for integration with our CRM system) and integrations with other third party systems such as Sagepay, QAS postcode looked up, Single Sign On.
  • Act as the first port of call for the digital team when functional issues arise relating to any aspect of Drupal’s configuration or performance.
  • Liaise with and advise support third parties as and when required fro BAU, project work and incident management.
  • Support disaster recovery including working with third parties to restore any IFoA sites that go down.
  • Check website logs routinely e.g. online payment problems, QAS postcode software has stopped working, Mollom has gone down.

Main contacts

  • Head of I.T. – for line management, performance reviews, escalation of issues.
  • Third party suppliers – for the planning and implementation of new integrations and features and problem solving related to existing integrations and features
  • Existing Web Developer Role – to work alongside
  • Operations online team – to support the team in the delivery of online exams through communities with answers to Drupal queries and any fixes.
  • Member Support team – to provide support to the membership team as and when required to resolve member support enquiries.
  • IXIS – ongoing liaison with our third-party support agency.
  • Rackspace – liaison with Rackspace to maintain the website’s server infrastructure and security.


  • This role will have to decide:

    • How to maintain existing CMS/CRM integration code to ensure continuity/availability of digital services to all 28,000 members and all 100,000 monthly users
    • How to develop new CMS/CRM integration code to ensure stability of new services, especially member services
    • How to develop new CMS/CRM integration code to ensure appropriate quality of user experience
    • In collaboration with the digital team identify the best options for Drupal configuration and module upgrades
    • How best to communicate technical problems to less technical colleagues to ensure risks, opportunities, options, pros and cons are clearly understood


Decisions taken by this role will have the following impacts:

  • Operational
  • Financial
  • Reputational

As a result of decisions taken by this role:

  • IFoA Drupal websites will (or won’t) be available for 100,000 users
  • IFoA will (or won’t) be able to confirm exam bookings to students and collect exam related income from online bookings
  • Members will (or won’t) be able to pay their subscriptions online and update their CPD
  • Members and other users will perceive IFoA Drupal channels to be improving or deteriorating
  • Site code and systems will be well-maintained ensuring return on investment

Knowledge and experience

Good knowledge and experience of:

  • Drupal 7 APIs
  • Drupal architecture
  • Best practice for online security.
  • PHP, SOAP-based web services integration
  • LAMP/Drupal stack
  • Performance tuning
  • Ecommerce, specifically Sagepay or equivalent online payment provider

Working knowledge and experience of:

  • Version control
  • SOLR search or equivalent faceted search functionality
  • SOLR search engine, Varnish and synchronized and clustered file systems

Desirable knowledge and experience of:

  • CSS and SASS
  • UX design principles
  • Adapting Agile to non-Agile environments

Values and behaviours

  • Good communicator, especially with non-technical colleagues, and willing to take the time to ensure that impacts and implications are understood
  • Self-motivated and proactive with an understanding of impact of decisions on users and colleagues and able to prioritise
  • Able to understand the business and our priorities and put that into practice to deliver business value
  • Strong empathy users
  • Strong customer service ethos to ensure members’ issues dealt with effectively
  • Strong working relationships with other teams, especially those who deal with member queries and complaints relating to digital services
  • Excellent time management, planning and organizational ability
  • Excellent communication and listening skills in order to communicate effectively with colleagues with different levels of technical understanding (including no understanding)
  • Strong team building skills – able to work effectively with people across the organization and from third party agencies
  • Stakeholder management – able to inspire respect and confidence in third party suppliers and communicate effectively so reputational risk caused by defective digital services is minimized

The following values and behaviours are a standard requirement for all roles within the IFoA:


You must be honest and fair in your dealings with other employees, and respects and acknowledges the opinions and contributions of your colleagues and do the right thing when there is a choice to be made to do so.


You  must  works  together  with  other  employees  and  proactively  build  relationships  to  achieve individual, team and corporate objectives and create engagement from stakeholders.


You must help to develop the future of the IFoA with a focus on continuous improvement, contributing with their ideas, providing feedback where appropriate and sharing learning.

Contact Details

HR Team

We aim to respond to all enquiries within three working days.

Filter or search events

Start date
E.g., 16/06/2019
End date
E.g., 16/06/2019

Events calendar

  • Webinar Series: Risk and Investment Conference 2019, 17 June

    These are online webinar events
    17 June 2019

    Spaces available

    The IFoA’s Risk Management and Finance and Investment Boards are delighted to host a series of webinars covering a range of topical and trending topics ranging from climate related risks to Brexit.

  • Spaces available

    Increasing global concern over the impact of climate change has recently led to public scrutiny over the adequacy of existing risk management practices by insurance firms and pension schemes in dealing with these challenges, that potentially impact both individual actuaries and the IFOA generally.


  • Pensions Conference 2019

    Bristol Marriott Hotel City Centre, 2 Lower Castle Street, Old Market, Bristol, BS1 3AD
    18-19 June 2019
    Spaces available

    Five plenaries and 13 workshops cover current topics and industry trends in the Pension sector with the opportunity to develop your network at the pre-conference evening dinner (18 June).  There is also a day ticket option available for the 19 June. 

  • KSS event – FinTech and The Actuarial Profession

    EY, Atria One, 144 Morrison Street, Edinburgh
    19 June 2019

    Spaces available

    This KSS talk from FinTech Scotland's CEO will explore the mission to create an integrated Fintech ecosystem through provision of funding, support, infrastructure and talent that recognises and responds to the needs of all stakeholders - and the overarching aim for Scotland to be one of the top 5 Fintech global leaders by 2020.

    To book your place, please email 

  • Current Issues in General Insurance (CIGI) 2019

    Inmarsat, 99 City Road, London, EC1Y 1BJ
    19 June 2019

    Spaces available

    CIGI is a well-established one-day seminar designed to increase awareness and encourage discussion on a variety of topical issues across the general insurance industry. 

    There will be an excellent and diverse line-up of speakers to provide a variety of perspectives and challenge covering technical and professional areas. 

  • Cass Event – New Thinking about Deferred Annuities

    Cass Business School, Executive Education Facilities 200 Aldersgate St, London EC1A 4HD
    21 June 2019

    Spaces available

    Our motivation for discussing this important subject comes from some exciting recent research which has analysed the impact of behavioural factors on the decision to purchase an annuity. This work has shown that behavioural factors can explain the well-known low demand for immediate annuities but this research also identifies an important opportunity in relation to deferred annuities (DA). The research suggests that these factors lead to positive incentives to purchase a DA and that, for longer deferred periods, a DA could be an attractive product for both consumers and insurers.

  • IFoA/SAS Joint Professional Skills Training – Singapore

    Room 903, NTUC Centre, Level 9, One Marina Boulevard, Singapore 018989
    25 June 2019

    Spaces available

    The Institute and Faculty of Actuaries (IFoA) and Singapore Actuarial Society (SAS) are organising a joint Professional Skills Training (PST) in Singapore. This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Life, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • Webinar Series: Risk and Investment Conference 2019, 26 June

    These are online webinar events.
    26 June 2019

    Spaces available

    The IFoA’s Risk Management and Finance and Investment Boards are delighted to host a series of webinars covering a range of topical and trending topics ranging from climate related risks to Brexit.

  • AGM and Presidential Address 2019 + Volunteer and Member Drinks Reception

    The Hub  Castlehill Edinburgh EH1 2NE
    26 June 2019

    Spaces available

    Notice is hereby given that the ANNUAL GENERAL MEETING of the INSTITUTE AND FACULTY OF ACTUARIES will be held at The Hub, Edinburgh on Wednesday 26 June 2019 at 16.30 (Preceded by tea from 16.00) and followed by a PRESIDENTIAL ADDRESS given by John Taylor.

  • IFAM event - Actuarial Teachers’ & Researchers’ Conference 2019

    Institute for Financial and Actuarial Mathematics Department of Mathematical  Sciences The University of Liverpool Mathematical Sciences Building Peach Street Liverpool, L69 7ZL
    27 June 2019 - 29 June 2019

    Spaces available

    The Institute for Financial and Actuarial Mathematics (IFAM) at the University of Liverpool is pleased to host the 2019 Actuarial Teachers’ and Researchers’ Conference from 27-28 June 2019. This annual two-day event has been running annually now for many years, each time hosted by a different university, and provides all those interested in actuarial research and education a great opportunity to share their ideas and catch up on the latest developments.

  • IFoA/ASM Joint Professional Skills Training – Kuala Lumpur

    Menara AIA, Auditorium, 99 Jalan Ampang, 50450, Kuala Lumpur
    28 June 2019

    Spaces available

    The Institute and Faculty of Actuaries (IFoA) and Actuarial Society of Malaysia (ASM) are organising a joint Professional Skills Training (PST) in Kuala Lumpur. This session is suitable for actuaries working in any area (i.e. it is not specifically aimed at Life, GI or any other technical discipline) and is interactive, so you should come along prepared to take part in the discussions.

  • SIAS: The Impact of Air Pollution on Health and Life Expectancy

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    2 July 2019

    Spaces available

    Air pollution has gained increasing attention lately. Nicola Oliver, head of longevity and mortality research for Medical Intelligence, will discuss not only the impacts of air pollution on health and life expectancy but also how as an industry we should be addressing it.

  • Spaces available

    The actuarial profession has much to offer the world of banking. In this webinar actuaries with experience in various fields of banking will talk about the opportunities there are in banking; describing the actuarial aspects of the work they do as well as other roles within their area of banking.

  • Implications of 2019 IFRS 17 Exposure Draft

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    24 July 2019

    Spaces available

    Towards the end of June, the International Accounting Standards Board (IASB) is expected to publish an Exposure Draft (ED) of limited changes to its insurance contracts standard IFRS 17, effective date 2022. To help IFoA members, the IFoA’s cross-practice Financial Reporting Group (FRG) is hosting an event at Staple Inn covering these developments. 

    For more information on the FRG please visit this webpage

  • KSS event – The Regulatory Perspective

    Deloitte Saltire Court 20 Castle Terrace Edinburgh EH1 2EG
    5 September 2019

    Spaces available

    This KSS talk, presented by the FCA Head of Department in Scotland, will focus on the following 3 main areas:

    • FCA business plan priorities
    • The future of regulation
    • FCA Engagement in Scotland
  • Sessional Research Event - Risk Margin Working Party

    Staple Inn Hall, High Holborn London, WC1V 7QJ
    9 September 2019

    Spaces available

    For life insurers in the UK, the risk margin is one of the most controversial aspects of the Solvency II regime. Following its implementation, the risk margin came under considerable criticism for being too large and too sensitive to interest rate movements. These criticisms are particularly valid for annuity business – such business is of great significance to the national system for retirement provision. This criticism has led to political interest, and the risk margin was a major element of the Treasury Committee inquiry into Solvency II.

  • GIRO Conference 2019

    EICC, The Exchange, 150 Morrison St, Edinburgh EH3 8EE
    24-26 September 2019
    Spaces available

    GIRO is attended annually by over 800 delegates and speakers who are keen to discuss key topics such as Pricing, Reserving, Modelling and the future of the insurance industry. GIRO 2018 was a huge success and we have opened bookings early for what we hope will be another brilliant conference at the EICC in Edinburgh this year. 


  • Autumn Lecture 2019, London - Rt Hon Nicky Morgan MP

    Lincoln's Inn The Treasury Office, London WC2A 3TL
    2 December 2019

    Spaces available

    The IFoA is pleased to announce that this year’s Autumn Lecture will feature the Rt Hon Nicky Morgan MP as its guest speaker.  Nicky has previously served as Financial Secretary to the Treasury and Minister for Women. She now chairs the Treasury Select Committee whose remit is to examine the expenditure, administration and policy of HM Treasury, along with all of its agencies and associated bodies.