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FTI Consulting Webinar in partnership with the IFoA: Insurers – How to Win on the Rebound

Thursday 16 July 2020 11:00 - 12:00

Free to watch, book below. Following the initial shock of the current crisis and the associated lockdown, insurers should now be looking forward and planning how they will consolidate the learnings from the last few months and position themselves for success. Join us for a panel discussion to discuss the strategic, operational and capital challenges insurers are facing and how careful, considered communication is now more vital than ever. Insurers need to decide if their current products are fit for purpose and how customers access them at a time when those offerings are more needed than ever. Operational challenges have largely been met well to date, and quickly, but the second stage of change will be more difficult to deliver, particularly if home working is maintained.

Capital has largely held up well - a testament to the current regime perhaps – and we are now seeing capital raises, dividend shifts and the initial wave of disposals of non-core assets. Communicating strategically is crucial in such an environment and insurers need to be mindful of their various stakeholders – customers, staff and investors for example – and how any damaged corporate reputations can be re-built whilst simultaneously responding to these current challenges.

Join us for an hour of thoughtful debate amongst senior, experienced industry practitioners. Led by some of FTI Consulting’s sector experts, we are delighted to be joined by Lance Burbidge, Angela Darlington, Allister Fowler, and Graham Handy. You may also be interested in reading this recent publication, 'Winning on the Rebound' which explores related topics.

Event organiser

Contact Events Team for more information.

0207 632 1498


Lance Burbidge

Lance is Chief Investor Relations Officer for AIA Group Limited, the largest life insurance company globally by market capitalisation. He is responsible for all external reporting and for maintaining the ongoing relationships with the Group’s institutional shareholders. Before Lance joined AIA in 2018, he spent nearly 20 years working as a sell-side equity analyst based in London with a focus on UK and European insurers. He is also an actuary and worked as a consultant to the insurance industry.

Angela Darlington

Angela is the CEO of UK Life Insurance, a position she has held since 24 April 2019.  Angela is responsible for leading the UK Insurance business and is a member of the Aviva Leadership Team.

Prior to her CEO role, Angela was the Group Chief Risk Officer for Aviva Plc, for 4 years.  She was responsible for leading the Risk Function at a Group level and was a member of the Group Executive team.  As part of her role, Angela chaired the Group Operational Risk Committee and was a member of a number of Aviva’s subsidiary boards.  Angela was also the 2019 Chair of the European Chief Risk Officer Forum.

Since joining Aviva in 2001, Angela has also held a variety of actuarial roles including UK Life Chief Actuary and the UK Life Chief Risk Officer for three years.  Angela began her career as an actuarial consultant for twelve years, working on a wide variety of actuarial assignments in many countries and qualified as an Actuary in 1994. Angela is a well-respected role model for LGBT and women in leadership, featuring in the ‘OUTstanding Leading LGBT+ Executives List’ presented by the Financial Times.  Angela is the Executive Sponsor of Aviva Pride in the UK and actively champions the importance of diversity and inclusion in organisations.

Allister Fowler

Allister Fowler is a Managing Director in the Strategic Communications division of FTI Consulting. Allister joined in 2018 and works with a variety of large and growing financial services companies. 

Allister has over 18 years’ experience in financial services communications. Previously, Allister worked at AIA Group, the world’s largest life insurer, as Director, Group Corporate Communications, leading the External Communications function and was primarily responsible for financial and corporate communications, social media, CSR and thought leadership platforms. 

Allister has extensive corporate and investment banking experience having worked in communications roles at Barclays, JP Morgan, Bear Stearns and Nomura and has also worked in the asset management industry whilst at Aviva Investors and during his time in agency roles.

Graham Handy 

Graham Handy is a Managing Director in the Global Insurance Services practice of FTI Consulting. Graham advises insurers across the globe on financial, operational and strategic challenges in changing markets.

Graham has over 25 years of experience as both an actuarial and risk consultant in the insurance industry across EMEA. He is a Fellow of the Institute of Actuaries, and bridges technical actuarial capability and commercial execution. 

Prior to joining FTI, he was a senior partner across EY’s global insurance sector, running multiple cross-border service line teams and overseeing major MNC client relationships, predominantly across EMEIA and Asia Pac.

He is an accomplished senior insurance practitioner, specialising in international finance, actuarial, and risk management, and valued as a trusted advisor and collaborative contributor to the Board and Executive agenda.

His extensive experience includes: implementing enterprise-wide risk management frameworks; evaluation and due diligence of major multi-national disposals and acquisitions; assisting clients with post-acquisition integration; building full model-office reporting and projection models; and assessing major outsourcing transactions as part of insurers’ drive to operational efficiency.




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