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Communities Executive (2 posts)

Job description

Job Grade: 6

Closing date: 5 July 2019

Job title of line manager: Head of Professional Communities

Contract type: Permanent

Location: London/Edinburgh

How to apply

To apply for this role, please send your CV and a cover letter to:

Purpose of job

To support the volunteer communities in delivering their corporate objectives by providing Communities Managers with high quality administrative support; doing this within the IFoA’s values and behaviours of Community, Integrity and Progress.


  • An office-based, member-facing role. 
  • Expected to attend meetings and events which require some travel and out of hours work.
  • Supports a team of Communities Managers on work related to their boards, committees, and working groups.
  • Where required, support the work of other members of the Professional Communities team.

Principal accountabilities

  • Support the Communities Managers with the administration of boards, committees and working groups, including organising/scheduling meetings, producing agendas and papers, and, where appropriate, taking minutes and recording actions.
  • Assist in the coordination of member-led working groups developing life-long learning offerings, including the production of surveys, assisting with meeting logistics and updating records.
  • Assist in the development of all forms of regular member communications, including liaising with the necessary internal contacts.
  • Assist with event management including contacting speakers, liaising with Events Managers and presenters, and assisting in collating written materials and slides.
  • Ensure information is continuously updated for all boards, committees, and working groups on central records, mailing lists and the IFoA website.
  • Support Communities Managers in collating information for regular reports, research outputs and other trackers.
  • Liaise with the Policy, Public Affairs, Research, Events, Internal Communications and General Counsel Teams in completing activities for boards, committees and working groups.
  • Liaise with senior members and other volunteers by email, phone, video conferencing and face-to-face meetings in a timely, professional and diplomatic manner.
  • Update the Communities pages on the IFoA’s website.
  • Provide any other support to Communities Managers or the wider team as required.

Main contacts

  • Professional communities, volunteers, wider membership
  • Communities Managers
  • Engagement team
  • Membership Team
  • Events Team
  • General Counsel and Regulation Board
  • Communications Team
  • Public Affairs and Policy team
  • Thought Leadership Team
  • Learning Team
  • Chairs and members of boards, committees, and working groups
  • External stakeholders


  • Decisions are made within departmental and organisational policies, guidelines and procedures.
  • Exercises judgement and appropriate protocols on where and how to deal with direct enquiries.
  • Under the guidance of relevant Communities Managers, delivers work to agreed deadlines and quality to meet the expectations of stakeholders.
  • The post holder will judge when they need support and when to raise issues for guidance and/or decision


The role is varied and requires the balancing of multiple workflows and projects, including managing and prioritising the scheduling of meetings and deadlines in order to efficiently support boards, committees and working groups.  This requires the post holder to be highly organised, flexible and to effectively manage competing priorities during peak periods of work.  The post holder will also often be required to work autonomously in a busy environment, to be proactive, and demonstrate initiative as situations demand.


Support, coordination and development of boards, committees and working groups is a high profile activity with the IFoA’s volunteers.  It is a high potential reputational risk for the IFoA. It is therefore essential that the post holder is committed to the professional development of their work areas and that of the members/volunteers with whom they work.

Whilst the post holder will work predominantly within the Communities team, it is also important to recognise the impact of their decisions, actions and interpersonal approach on the work of, and relationships with, other IFoA teams.

Knowledge and experience


  • Educated to at least ‘A’ level/Scottish Higher standard or equivalent
  • Good written communication, and excellent interpersonal skills
  • Able to prioritise, use own initiative, and multi-task to balance a busy workload
  • Excellent attention to detail
  • Good IT skills (Outlook, Word, Powerpoint, Excel, social media)
  • Ability to work collaboratively as part of a multi-site team
  • Strong organisational skills
  • Experience in minute taking
  • A team player
  • Take personal ownership on delivering high standards of service to agreed departmental and organisational benchmarks
  • Adaptable in non-routine or non-standard situations
  • Tact and diplomacy in dealing with sensitive and confidential matters.


  • Experience of working with volunteer communities
  • Experience in producing management information and report writing
  • Experience of working across different teams or directorates
  • Experience of supporting research
  • Experience of working in a regulatory/membership environment/financial sector
  • Creativity

Values and behaviours

  • All IFoA staff are expected to demonstrate our values and behaviours which are: Integrity/Community/Progress by being:

    • Professional
    • Accountable
    • Collaborative
    • Supportive
    • Proactive
    • Self-directed

Additional Information

Professional training and development will be available to enhance the post holder’s skills and competencies.

Contact Details

HR Team

We aim to respond to all enquiries within three working days.

Filter or search events

Start date
E.g., 16/07/2019
End date
E.g., 16/07/2019

Events calendar

  • Implications of 2019 IFRS 17 Exposure Draft

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    24 July 2019

    Fully booked.

    The International Accounting Standards Board (IASB) recently published an Exposure Draft (ED) of limited changes to its insurance contracts standard IFRS 17, effective date 2022.

  • Insurance Investment Roundtable with the IFoA & PRA - 25 July 2019

    EY Offices 1 More London Place London, SE1 2AF
    25 July 2019

    Spaces available

    The IFoA hosts regular roundtable meetings with the PRA on best practice in insurance investment and the application of the Prudent Person Principle, which governs insurance investment under Solvency II.

  • SIAS Event: Climate Zero to Climate Hero

    Staple Inn Hall, High Holborn, London, WC1V 7QJ
    3 September 2019 - 4 September 2019

    Spaces available

    An introductory session to help you get ahead with climate change.

    • Science, terminology and initiatives: handy facts to keep in your back pocket 
    • Getting your point across: how to influence people and avoid common traps and pitfalls
    • Taking action: what are actuaries expected to do...and what are we actually doing?
  • KSS event – The Regulatory Perspective

    Deloitte Saltire Court 20 Castle Terrace Edinburgh EH1 2EG
    5 September 2019

    Spaces available

    This KSS talk, presented by the FCA Head of Department in Scotland, will focus on the following 3 main areas:

    • FCA business plan priorities
    • The future of regulation
    • FCA Engagement in Scotland
  • Sessional Research Event - Risk Margin Working Party

    Staple Inn Hall, High Holborn London, WC1V 7QJ
    9 September 2019

    Spaces available

    For life insurers in the UK, the risk margin is one of the most controversial aspects of the Solvency II regime. Following its implementation, the risk margin came under considerable criticism for being too large and too sensitive to interest rate movements. These criticisms are particularly valid for annuity business – such business is of great significance to the national system for retirement provision. This criticism has led to political interest, and the risk margin was a major element of the Treasury Committee inquiry into Solvency II.

  • GIRO Conference 2019

    EICC, The Exchange, 150 Morrison St, Edinburgh EH3 8EE
    24-26 September 2019
    Spaces available

    GIRO is attended annually by over 800 delegates and speakers who are keen to discuss key topics such as Pricing, Reserving, Modelling and the future of the insurance industry. GIRO 2018 was a huge success and we have opened bookings early for what we hope will be another brilliant conference at the EICC in Edinburgh this year. 


  • The Future of the Actuarial Profession

    Staple Inn Hall, High Holborn London WC1V 7QJ
    3 October 2019

    Spaces available

    Three actuaries – and CEOs – discuss their views on how the business world is changing and what that might mean for actuaries in the future.

  • Life Conference 2019

    The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1
    20-22 November 2019
    Spaces available

    The Life Conference is the premier event for professionals interested in life insurance.  Offering a wide range of workshops and plenary sessions it’s the perfect opportunity to discover what’s hot and current in life insurance ensuring you get up to date on the latest thinking and innovation whilst meeting and exchanging ideas with a broad range of professionals.

  • Autumn Lecture 2019, London - Rt Hon Nicky Morgan MP

    Lincoln's Inn The Treasury Office, London WC2A 3TL
    2 December 2019

    Fully booked.

    The IFoA is pleased to announce that this year’s Autumn Lecture will feature the Rt Hon Nicky Morgan MP as its guest speaker.  Nicky has previously served as Financial Secretary to the Treasury and Minister for Women. She now chairs the Treasury Select Committee whose remit is to examine the expenditure, administration and policy of HM Treasury, along with all of its agencies and associated bodies.

  • Autumn Lecture 2019: Live Streaming

    2 December 2019

    Spaces available

    Watch the live stream of this year's Autumn Lecture with guest speaker Rt Hon Nicky Morgan MP.