You are here

Make an appeal

All candidates who take the IFoA assessments have the right to appeal against an exam result or investigation outcome if they have reasonable grounds to do so.

Assessment Appeals

Acceptable Grounds for Appeal The appeal will ONLY be considered where at least one of the following grounds has applied:

  • Irregular procedure or improper conduct of an assessment took place. This can include procedural or administration errors for question setting, marking and results moderation of the examinations. Specific evidence must be provided to support this.
  • Extenuating personal circumstances which affected your assessment performance which you could not reasonably disclose under the mitigating circumstances policy. An explanation for earlier non-disclosure is always required. Appeals will be evaluated as to why you did not submit a mitigating circumstances form within the agreed deadline

Key points to note when making an Assessment Appeal

  • When you are considering making an appeal, it is important that you read and understand the points below before you submit an application.
  • This is not a re-marking service. We do not offer a re-marking service
  • The IFoA is confident that its approach to the marking of students' script is sufficiently robust and thus you are not able to call into question the academic judgement of the Board of Examiners, without sufficient supporting evidence.
  • If you submitted a Mitigating application before the deadline given and your situation met the criteria for the Mitigating Circumstances, this will have been considered by the Mitigating panel. 
  • There are limited occasions that submitting an appeal based on failure to complete a mitigating form will be accepted.  You should have insurmountable reasons for not doing so before the relevant deadline. Examples of this include hospitalisation, incarceration, mental health issues supported by appropriate medical evidence, or an equivalent incapacity
  • The appeal process is the final recourse for candidates who were unable to engage with the IFoA’s other procedures at the right time. If you have any issues during your exam sitting, it is very important that you seek advice and assistance at the earliest opportunity; the IFOA will always give assistance when requiredYou may make an appeal on the following grounds:
  • Irregular procedure or improper conduct of an assessment.
  • Extenuating personal circumstances which affected your assessment, you could not reasonably disclose under the mitigating circumstances policy

If you want to raise an issue about any aspect of the exam, which is outside of the appeals procedure, you can make a complaint.

If you wish to make an appeal you need to complete a Stage one application within 40 calendar days of the release of the exam result.

Inappropriate Conduct Appeals

This is for use by any candidate who has been investigated for a breach of the assessment regulations and had received an outcome.

You may make an appeal on the following grounds:

  • There is evidence that the Board of Examiners failed to consider or did not have access to evidence that would have the potential to change the outcome of the investigation and/or the penalty imposed;
  • The penalties imposed by the Board of Examiners are demonstrably unreasonable (i.e. there is an obvious or clear quality to the unreasonableness of the resolution).
  • There is evidence that procedural or administration error occurred during the Inappropriate Conduct investigation stage or Board of Examiners decision.

If you wish to make an appeal you need to complete a Stage one application within 30 calendar days of the investigation outcome; there is no fee payable.


Related documents

You might also like

Contact Details

Member Services Team

Institute and Faculty of Actuaries, 1st Floor, Park Central, 40/41 Park End Street, Oxford, OX1 1JD

+44 1865 268207

We aim to respond to all enquiries within two working days.

Filter or search events

Start date
E.g., 16/10/2021
End date
E.g., 16/10/2021

Events calendar

  • The Growth Mindset for Actuaries

    13 October 2021 - 8 December 2021

    Spaces available

    This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.

  • Spaces available

    In this webinar, we will discuss how cause-of-death data from the Office for National Statistics can help us to understand how inequalities arise at the all-cause level. The key to understanding mortality inequality is to think about the chain that connects risk factors, relative risks, and cause-of-death mortality through to all-cause mortality.

  • Spaces available

    The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute.

  • Spaces available

    The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.

  • GIRO 2021 Webinar Series

    8 November 2021 - 19 November 2021
    Spaces available

    Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector.

  • Spaces available

    Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.