Professionalism Stages 1 & 2 and CERA bookings

To book for the

• Online Professionalism Stage 1 can be booked in your online members account from 2 July 2020
• Online Professionalism Stage 2 can be booked in your online members account from 2 July 2020
• CERA seminar can be booked in your online members account from 4 January 2021

By booking online you will benefit from

• real time date availability
• immediate confirmation of your booking
• immediate confirmation of your payment

Ways to pay

• to pay by card: login to your online members account and select a course and date
• to pay by bank transfer: complete the application form and return it via email to Education Services with your proof of payment (remittance advice)

Places on our Online Professionalism Course 2 will fill up very quickly, so please ensure you book your place in good time.

Cancelling or changing a Professionalism Course booking

If you find yourself unable to sit a course or seminar that you have booked, please contact the Member Services team by email soon as possible.

Cancellation three weeks before the course date

If you cancel your booking three weeks before the course date, you will be entitled to a refund of the assessment fees you have paid for that assessment, subject to a deduction of a 10% administrative charge and any applicable bank charges.

Please email our Member Services team to notify them of your exam cancellation and include a completed Professionalism Course refund form.

Cancellation after the course booking period has closed

To request a refund for extenuating circumstances (upto 15 days after you have sat your exam) email our Member Services team including the the supporting documentation set out in our Refund policy, for example, a refund request because of illness or medical grounds should include a medical certificate.

Your entitlement to a refund will depend on the circumstances surrounding your request.  We will consider your individual circumstances and make an assessment on whether it is fair and reasonable to exceptionally grant your request for a refund. 

If we do accept your request for a refund, you will be entitled to a refund of the assessment fees you have paid for that assessment, subject to a deduction of a 25% administrative charge and any applicable bank charges.

You can find information on how to apply for refunds for exams cancelled outside of the exam booking period in our Refund policy. 

Cancelling or changing a CEAR seminar booking

If you find yourself unable to sit a course or seminar that you have booked, please contact the Member Services team by email soon as possible.

Cancellation three weeks before the seminar date

If you cancel your booking three weeks before the seminar date, you will be entitled to a refund of the assessment fees you have paid for that assessment, subject to a deduction of a 10% administrative charge and any applicable bank charges.

Please email our Member Services team to notify them of your exam cancellation and include a completed CERA refund form.

Cancellation after the seminar booking period has closed

To request a refund for extenuating circumstances (upto 15 days after you have sat your exam) email our Member Services team including the the supporting documentation set out in our Refund policy, for example, a refund request because of illness or medical grounds should include a medical certificate.

Your entitlement to a refund will depend on the circumstances surrounding your request.  We will consider your individual circumstances and make an assessment on whether it is fair and reasonable to exceptionally grant your request for a refund. 

If we do accept your request for a refund, you will be entitled to a refund of the assessment fees you have paid for that assessment, subject to a deduction of a 25% administrative charge and any applicable bank charges.

You can find information on how to apply for refunds for exams cancelled outside of the exam booking period in our Refund policy.