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How to make a complaint

If you are considering making a complaint about a member of the Institute and Faculty of Actuaries (IFoA), we recommend that you first read our note "How to complain about a member"

How to complain about a member contains information about:

  • how to make an allegation against a member
  • how the IFoA deal with allegations against a member
  • the disciplinary process, and
  • details of other organisations who may be able to help.

If you wish to submit an allegation, you can use this form to help you. 

Allegations must be made in writing

Completed forms should be sent to:

The Disciplinary Investigation Team
Institute and Faculty of Actuaries
Level 2 Exchange Crescent
7 Conference Square
Edinburgh
EH3 8RA

Email: disciplinary.enquiries@actuaries.org.uk
Tel:  +44 (0)131 240 1320

Please note that the IFoA's Disciplinary Scheme applies only to complaints against named members, not organisations

There is a separate process for complaints about firms which are licensed under our Designated Professional Body (DPB) regime.  This is explained in How to complain about a firm licensed by the IFoA.

We have produced the following range of informative notes about our disciplinary processes 

We have also produced a Frequently Asked Questions document to provide practical guidance on how the Scheme operates.

Related documents

Contact Details

If you have any questions about the disciplinary process, please email

disciplinary.enquiries@actuaries.org.uk