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Raising a concern

If you believe that an IFoA member has acted in a way which falls below the regulatory standards of membership, please let us know. You do this by completing our online 'Make an allegation' form below.

IFoA members also have a responsibility to self-refer when things go wrong. You can do this using the same form.

Please speak to us if you are unsure what to do about a concern, potential self referral or whether the disciplinary process is the correct avenue of complaint for your concern  

The IFoA will investigate all formal allegations. Our investigation team compile the result of their investigation into a neutral, factual case report. This is provided to an independent panel for determination.

The video below illustrates the process.

Please note, all IFoA offices are currently closed due to the COVID-19 situation and employees are working remotely. We are only able to accept send correspondence by email at this time. During this period, the IFoA is currently managing its resources carefully and is giving priority to complaints in the public interest. For more information, please see our guidance note on our handling of Disciplinary Tribunals during the COVID-19 situation.

Full copies of the formal disciplinary rules, Disciplinary Committee guidance and informal information notes covering the most frequently asked questions are available by following the link below. Please contact us if you have any queries.

The disciplinary process addresses issues relating to individual IFoA members only. The IFoA has a separate process for concerns relating to regulated firms licensed under our Designated Professional Body (DPB) regime.

Contact Details

If you have any questions about the disciplinary process, please email

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