Putting things right

Document description

The Institute and Faculty of Actuaries is committed to the provision of a high quality service.  If we make mistakes, we want to put things right.

The process outlined in this document is for use when handling feedback and complaints primarily about the standards of service at the Institute and Faculty of Actuaries.

The process is most likely to be used for feedback or complaints about staff.  However, in some circumstances it might also be an appropriate mechanism for complaints about volunteers in their capacity working for the Institute and Faculty of Actuaries.