If we are making mistakes we want to put things right. By reviewing and investigating any concerns raised, including any formal complaints, and by taking prompt corrective action where necessary, we seek to learn from where things have gone wrong and improve the standard of service for future users.
How to complain
The putting things right policy was updated on 21 June 2017. The policy has not changed substantively. It has been updated to better help us to manage the interaction between this policy and the IFoA’s other complaints processes, such as the Disciplinary Scheme and exam appeals, and to make the process clearer to the complainant.
Complaints against a member of the IFoA
If you are considering making a complaint about the professional conduct of a member of the IFoA, please visit the Complaints and Disciplinary process pages.
Putting things right, Office of the Chief Executive, Institute and Faculty of Actuaries, Holborn Gate, 326-330 High Holborn, London WC1V 7PP
We aim to respond in full to all complaints within four weeks.