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Education
Contact us for questions about:
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CPD, professional skills and work-based skills
Contact us for questions about:
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Careers, events and regional activity
Contact us for questions about:
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Volunteering
Contact the Engagement team.
Discipline and regulation
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Governance
Contact our Governance team for questions about:
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Research
Contact our Research and Knowledge team for questions about:
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Making a complaint
The Institute and Faculty of Actuaries (IFoA) is committed to providing a high-quality service
From time to time we may not always get everything right. By reviewing and investigating any concerns raised, including any formal complaints, and by taking prompt corrective action where necessary, we seek to learn from when something goes wrong and improve our standard of service.
Putting things right
For details of our complaints policy, please read Putting things right before contacting us at puttingthingsright@actuaries.org.uk
The Putting things right policy was updated in December 2020 to help us better manage the interaction between this policy and the IFoA’s other complaints processes, such as the Disciplinary Scheme and exam appeals, and to make the process clearer to the complainant.
Complaints against a member of the IFoA
If you are considering making a complaint about the professional conduct of a member of the IFoA, please visit the Complaints and Disciplinary process pages.
Details for our offices
Details for our offices can be found on our visit us page.
Filter or search events
Events calendar
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The Growth Mindset for Actuaries
13 October 2021 - 8 December 2021This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.
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ARC Webinar Series 2021: Mortality inequality: what insights can we gain from cause of death data?
Online webinar21 October 2021
In this webinar, we will discuss how cause-of-death data from the Office for National Statistics can help us to understand how inequalities arise at the all-cause level. The key to understanding mortality inequality is to think about the chain that connects risk factors, relative risks, and cause-of-death mortality through to all-cause mortality. -
The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute. -
The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.
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GIRO 2021 Webinar Series
Online8 November 2021 - 19 November 2021
Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector. -
What next for Mental Health in Insurance?
1 December 2021
Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.
In this webinar, we will discuss how cause-of-death data from the Office for National Statistics can help us to understand how inequalities arise at the all-cause level. The key to understanding mortality inequality is to think about the chain that connects risk factors, relative risks, and cause-of-death mortality through to all-cause mortality.
The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute.
Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector.
Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.