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Making a complaint
The Institute and Faculty of Actuaries (IFoA) is committed to providing a high-quality service
From time-to-time we may not always get everything right. By reviewing and investigating any concerns raised, including any formal complaints, and by taking prompt corrective action where necessary, we seek to learn from when something goes wrong and improve our standard of service.
Putting things right
For details of our complaints policy, please read Putting things right before contacting us at puttingthingsright@actuaries.org.uk
The Putting things right policy was updated in December 2020 to help us better manage the interaction between this policy and the IFoA’s other complaints processes, such as the Disciplinary Scheme and exam appeals, and to make the process clearer to the complainant.
Complaints against a member of the IFoA
If you are considering making a complaint about the professional conduct of a member of the IFoA, please visit the Complaints and Disciplinary process pages.
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Filter or search events
Events calendar
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ARC Webinar Series 2021: Modelling cancer risk: regional and socioeconomic disparities
30 September 2021
Cancer incidence and mortality vary by region and socioeconomic status. Modelling the structure development and trends of cancer risk is important for insurance purposes and can impact pricing and reserving in related health insurance fields such as critical illness insurance and care provision. -
Sustainability Series: What will COP26 mean for investment?
6 October 2021
A panel discussion with investment representatives discussing the impact of investment on climate change and vice versa.This event is part of The Road to Glasgow: IFoA’s Sustainability Thought Leadership Series which will provide a platform for prominent contributors so that our members and others can understand the perspectives of a wide range of parties interested in the climate debate.
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Climate change is one of the greatest risks facing our world today. Addressing it will require multi-faceted solutions. Through this panel session, we will explore the different levers that can be used to meet net-zero targets including climate science and data, government engagement, and mobilising green finance.
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Sustainability Series: Climate Justice and Future Generations
12 October 2021How governments and societies collectively respond to the climate crisis is increasingly being analysed through the lens of intergenerational fairness. Our expert panel will assess and explore the extent to which inter-generous fairness is being considered in climate policies, the lessons from those countries who are leading the way on fairness and justice in climate interventions, and more. -
The Growth Mindset for Actuaries
13 October 2021 - 8 December 2021This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.
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Sustainability Series: Opportunities for Insurers
14 October 2021 -
The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.
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What next for Mental Health in Insurance?
1 December 2021
Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.
Cancer incidence and mortality vary by region and socioeconomic status. Modelling the structure development and trends of cancer risk is important for insurance purposes and can impact pricing and reserving in related health insurance fields such as critical illness insurance and care provision.
A panel discussion with investment representatives discussing the impact of investment on climate change and vice versa.
Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.