Our member pledge

To demonstrate our commitment to our members, and the value we place on membership, we have developed our member pledge. This seven-point pledge encapsulates the responsibilities we have as a membership organisation and the standards against which we will be judged.

Pledge

1. The IFoA is an inclusive organisation that ensures that the membership experience is valuable, rewarding and accessible to every member. The organisation supports and encourages a diverse and inclusive actuarial profession open to all on merit.
    
2. The IFoA seeks to ensure that every member has equitable access to the benefits that come with membership. It responds to members’ diverse needs by delivering services in a modern, efficient manner that is sustainable for everyone over time.
    
3. The IFoA works continually to improve the membership experience through consultation and partnership. IFoA employees treat all members with respect in each interaction and always strive to be fair, transparent and reasonable. In return, members are expected to treat IFoA employees (and others) with the same respect.
    
4. Public trust is the foundation of the actuarial profession. The IFoA will regulate in a way that is effective but proportionate and efficient, reflecting developments in actuarial practice. It will uphold and, where necessary, enforce the Actuaries’ Code in order to protect both the public interest and the collective reputation of IFoA members.
    
5. Through the IFoA’s evolving curriculum, education, lifelong learning and thought leadership on issues of public interest, it ensures that the profession remains an attractive career for outstanding students and professionals. The IFoA works to keep members at the cutting-edge of their work’s demands throughout their membership.
    
6. Volunteers are at the IFoA’s heart. The vibrant volunteer community works in partnership with the IFoA’s employees and wider membership to ensure the sustainability of the profession, while in turn the organisation supports a wide range of unique volunteering opportunities.
    
7. All members must abide by the Actuaries’ Code as the backbone of the profession’s ethics, to work within IFoA policies and frameworks and act as ambassadors for the profession in their interactions with peers, employers, stakeholders and the IFoA.

Measuring the IFoA’s performance

Each year the IFoA measures how satisfied its members are through an independently administered survey. This provides a measure of member satisfaction and engagement, which is then published.