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actuaries.org.uk
Your Member Portal
Virtual Learning Environment (VLE)
CMI
The Actuary

Contact us

Find the right contact for your enquiry

Member services

For your membership: General enquiries, membership information, subscription renewals, resignations, reinstatement, and verification requests.

For your exams: Exam booking enquiries, exam exemptions, exam counselling, mutual recognition agreements, individual recognition of qualifications, and transfer of prior learning.

Contact details for specific enquiries

Please find specific department enquiries by selecting from the below: 

CPD,  professional skills, mentoring, library and publications

Continuing Professional Development (CPD)

For all CPD-related queries, CPD/Reflective Practice requirements, Non-Practising Status, and CPD Declarations.

 

Professional skills

For queries relating to Professional Skills Training content, including licensing material.

For queries relating to booking Professional Skills Stage 1 and 2, please contact Member Services. For all other Stage 2 queries, please contact the Assessments team.

 

IFoA mentoring programme

Information and guidance on the IFoA mentoring programme.

 

Library services, historical collections and archives

For enquiries relating to library print and electronic resources, historical collections on actuarial science, and archives of the profession, library loans, and access to library e-books for IFoA examinations.

 

Journals

For enquiries relating to Annals of Actuarial Science, British Actuarial Journal and IFoA Longevity Bulletin.

 

E-shop enquiries

For all enquiries and orders purchased via the IFoA E-shop.  

Conferences and events

For enquiries relating to IFoA webinars, events, conferences and New Qualifier ceremonies. You can also get in touch to discuss sponsorship or exhibition opportunities.

Media enquiries

For press-related enquiries and media releases

Volunteering and professional communities

Engagement Team

Information and guidance on all unpaid volunteering opportunities at the IFoA.

 

Professional Communities

Information and guidance on working party research and the sessional meeting programme

UK 

Visit us

IMG 0569

London office and Staple Inn Hall

Front Of Building Evening View

Edinburgh

Belsyre Court Front

Oxford

International

Beijing

Room 512, 5/F Block A, Landgentbldg Center

No. 20 East Middle 3rd Ring Road

Chaoyang District

Beijing 100022

People’s Republic of China

 

Malaysia

Arcc Spaces

Level 30, Vancouver suite

The Gardens North Tower

Lingkaran Syed Putra, 59200

Kuala Lumpur

 

Singapore

Spaces, One Raffles Place Mall

#02-01

Singapore 048616

Discipline, regulation, DEI, and practising certificates

Disciplinary enquiry

For information about the IFoA's disciplinary processes and how to make a complaint about a member.

 

Regulation 

Queries in relation to the IFoA’s professional standards and guidance

 

Diversity, equity and inclusion

For enquiries related to our Diversity, Equity and Inclusion Strategy and related activity 

 

Practising Certificates

For all enquiries relating to IFoA Practising Certificates, to assist current Practising Certificate holders and for guidance on applying for a Practising Certificate 

Governance

For enquiries relating to the IFoA's governance, Council (including nominations and elections) and IFoA Board.

Making a complaint

We are committed to providing a high-quality service.

From time to time we may not always get everything right. By reviewing and investigating any concerns raised, including any formal complaints, and by taking prompt corrective action where necessary, we seek to learn from when something goes wrong and improve our standard of service.

Choosing the right avenue for your complaint

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