If you are thinking of making a complaint against a firm who are licensed under our Designated Professional Body (DPB) regime, please visit our How to complain about a firm licensed by the IFoA webpage.
How to make a complaint
Due to the ongoing COVID-19 situation, the IFoA is currently managing its resources carefully and will therefore be giving priority to complaints where it is in the public interest that we do so. This means there may be delays in the progression of other complaints during this time. Please see our guidance note on our handling of Disciplinary Tribunals during the COVID-19 situation.
If you are considering making a complaint about a member of the Institute and Faculty of Actuaries (IFoA), we recommend that you first read our note "How to complain about a member".
How to complain about a member contains information about:
- how to make an allegation against a member
- how the IFoA deal with allegations against a member
- the disciplinary process, and
- details of other organisations who may be able to help.
If you have any questions about making a complaint about an IFoA member please email disciplinary.enquiries@actuaries.org.uk.
Make a complaint
Please note, all IFoA offices are currently closed due to the COVID-19 situation and employees are working remotely. Please do not post any hard copy documents to us at this time but send correspondence by email only.
All complaints must be made in writing – using our Member allegation form will ensure you provide all the information we need.
Allegations and/or completed forms should be sent to:
The Disciplinary Investigation Team
Institute and Faculty of Actuaries
Level 2 Exchange Crescent
7 Conference Square
Edinburgh
EH3 8RA
Please email to: disciplinary.enquiries@actuaries.org.uk
Help and guidance
We have produced the following range of informative notes about our disciplinary and capacity for membership processes:
- How to complain about a member
- About Adjudication Panels – Information for the person who made the allegation
- Taking a statement from the person who made the allegation
- How to withdraw an allegation
- Independent Examiner – Information for the person who made the allegation
- Disciplinary Tribunal Panel – Information for the person making an allegation
- Disciplinary Tribunal Panel - Appearing as a witness
- Capacity for Membership Process
Related documents
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Disciplinary and Capacity for Membership Schemes
1 February 2018
Contact Details
If you have any questions about the disciplinary process, please email
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Events calendar
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Presidential Speaker Series - The New Long Life
Webinar26 January 2021Drawing from his most recent book “The New Long Life” and his longevity research Andrew J Scott will outline how longer lives and new technologies will fundamentally reshape how we structure our lives and transform the economy. As well as looking at the agenda this will set governments and corporates he will focus on the implications for you and how you prepare your future career.
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Pensions: Actuarial Factors used to Calculate Benefits in UK Pension Schemes
Webinar28 January 2021The IFoA’s Actuarial Review Team has published its first thematic review, which looked at the actuarial advice given by scheme actuaries to UK pension scheme trustees on setting transfer values and commutation rates.
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India Town Hall
Webinar28 January 2021IFoA Immediate Past President John Taylor would like to invite you to the Institute and Faculty of Actuaries’ (IFoA) virtual India Town Hall 2021, hosted by John Taylor with IFoA Council Member Mahidhara Davangere and IFoA Chief Executive, Stephen Mann.
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Winter Thought Leadership Lecture with Vicky Pryce
Webinar3 February 2021What are the options for the world economy looking ahead?
In this Thought Leadership Lecture, Economist, Vicky Pryce, will be discussing world economic trends, including the differences in geographical performance and how output is recovering and where.
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Professional Skills Training Webinar - 9 February 2021
Webinar9 February 2021Trust and Leadership for Actuaries
Led by Dr. Jim Baxter, University of Leeds, this webinar introduces some key ideas in the ethics of trust, with a particular focus on those in, or on the path to, leadership roles. Dr Baxter is joined by a panel of experienced leaders who will give their personal perspectives on how they understand the value of trust and how they seek to promote and inspire trust, drawing on their experiences of leadership. The panel includes:
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Health and Care Hot Topics webinar
Online webinar10 February 2021In this webinar, we have two presentations showing the latest research on the implications for life and health insurers of two key issues: genomics and pandemic risk.
Dr Peter Joshi and Paul Timmers will share their research on how well-established underwriting processes can allow for genomics in predicting expected mortality and morbidity. They will then discuss the potential for stratified screening and personalised medicine to improve health and reduce claim costs.
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As the world’s attention begins to turn to COP26 later this year in Glasgow, Sarah Gordon (Chief Executive, Impact Investing Institute) will share her vision for how the financial services industry can deliver for people and the planet, as well as how to encourage more investment with the intention to generate positive, measurable social and environmental impact alongside a financial return.
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Sub-Saharan Africa Town Hall
26 February 2021IFoA Immediate Past President John Taylor would like to invite you to the Institute and Faculty of Actuaries’ (IFoA) virtual SSA Town Hall 2021, hosted by John Taylor with IFoA Council Members Mukami Njeru, Prosper Matiashe and IFoA Chief Executive, Stephen Mann.
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MENAP Town Hall
2 March 2021IFoA Immediate Past President John Taylor would like to invite you to the Institute and Faculty of Actuaries’ (IFoA) virtual MENAP Town Hall 2021, hosted by John Taylor and IFoA Chief Executive, Stephen Mann.