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How to make a complaint about an IFoA member

If you are thinking of making a complaint against one of our members, please watch this short video, which explains how to make a complaint against a member and how our disciplinary process works.

If you are thinking of making a complaint against a firm who are licensed under our Designated Professional Body (DPB) regime, please visit our How to complain about a firm licensed by the IFoA webpage.

How to make a complaint

Due to the ongoing COVID-19 situation, the IFoA is currently managing its resources carefully and will therefore be giving priority to complaints where it is in the public interest that we do so. This means there may be delays in the progression of other complaints during this time. Please see our guidance note on our handling of Disciplinary Tribunals during the COVID-19 situation. 

If you are considering making a complaint about a member of the Institute and Faculty of Actuaries (IFoA), we recommend that you first read our note "How to complain about a member".

How to complain about a member contains information about:

  • how to make an allegation against a member
  • how the IFoA deal with allegations against a member
  • the disciplinary process, and
  • details of other organisations who may be able to help.

If you have any questions about making a complaint about an IFoA member please email disciplinary.enquiries@actuaries.org.uk.

Make a complaint

Please note, all IFoA offices are currently closed due to the COVID-19 situation and employees are working remotely.  Please do not post any hard copy documents to us at this time but send correspondence by email only.

All complaints must be made in writing – using our Member allegation form will ensure you provide all the information we need.

Allegations and/or completed forms should be sent to: 

The Disciplinary Investigation Team
Institute and Faculty of Actuaries
Level 2 Exchange Crescent
7 Conference Square
Edinburgh
EH3 8RA

Please email to: disciplinary.enquiries@actuaries.org.uk
 

Help and guidance

We have produced the following range of informative notes about our disciplinary and capacity for membership processes: 

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Contact Details

If you have any questions about the disciplinary process, please email

disciplinary.enquiries@actuaries.org.uk

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