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Raising a concern

If you believe that an IFoA member has acted in a way which falls below the regulatory standards of membership, please let us know. You do this by completing our 'Make an allegation' form below.

IFoA members also have a responsibility to self-refer when things go wrong. You can do this using the same form.

Please speak to us if you are unsure what to do about a concern, potential self referral or whether the disciplinary process is the correct avenue of complaint for your concern  

The IFoA will investigate all formal allegations. Our investigation team compile the result of their investigation into a neutral, factual case report. This is provided to an independent panel for determination.

The video below illustrates the process.


Download a transcript of the video

Please note, all IFoA offices are currently closed due to the COVID-19 situation and employees are working remotely. We are only able to accept send correspondence by email at this time. During this period, the IFoA is currently managing its resources carefully and is giving priority to complaints in the public interest. For more information, please see our guidance note on our handling of Disciplinary Tribunals during the COVID-19 situation.

Full copies of the formal disciplinary rules, Disciplinary Committee guidance and informal information notes covering the most frequently asked questions are available by following the link below. Please contact us if you have any queries.

The disciplinary process addresses issues relating to individual IFoA members only. The IFoA has a separate process for concerns relating to regulated firms licensed under our Designated Professional Body (DPB) regime.

Contact Details

If you have any questions about the disciplinary process, please email

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Events calendar

  • Spaces available

    Over recent months there has been a sharp rise in M&A activity involving British businesses, with interest from overseas, domestic buyers and Private Equity investors.  

  • Spaces available

    Frank Redington is recognised as one of the most influential actuaries of all time. In this talk, Craig will review some of Redington's most important ideas. He will identify the consistent actuarial principles that form a common thread across the contributions Redington made to a broad range of actuarial fields, and will highlight the ongoing relevance of Redington's thinking to 21st century actuarial practice.

  • Spaces available

    The IFoA Mental Health working party look back over their week of blogs and podcasts considering all aspects of the relationship between mental health and life insurance. The expert panel spans adviser, underwriter and actuarial experience and they  explore triggers for purchasing insurance relating to mental health, the various routes to insurance and how these may be more suited to different people depending on their conditions and preferences, the products and processes involved in purchasing these as well as what claims and support are available to policyholders and how to access them.

  • Spaces available

    Part of the 'Finance in the Public Interest 2022' webinar series. If it was ever okay to consider your business in isolation from its surroundings, today it most definitely is not. Thinking about business within its surrounding system is now a necessity. The question we seek to discuss is: How should we prescribe the boundaries in which we consider problems to enable us to create better products and more resilient companies and systems?

  • Spaces available

    What will happen to DC pension savers who see life annuities as poor VFM but still want an income for life?  Pooled annuity funds could offer them a decent lifetime income while reducing significantly the complex choices and risk inherent in income drawdown.  They could be the next generation of CDC pension schemes, slotting into the existing DC framework as a post-retirement option.