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Raising a concern

If you believe that an IFoA member has acted in a way which falls below the regulatory standards of membership, please let us know. You do this by completing our 'Make an allegation' form below.

IFoA members also have a responsibility to self-refer when things go wrong. You can do this using the same form.

Please speak to us if you are unsure what to do about a concern, potential self referral or whether the disciplinary process is the correct avenue of complaint for your concern  

The IFoA will investigate all formal allegations. Our investigation team compile the result of their investigation into a neutral, factual case report. This is provided to an independent panel for determination.

The video below illustrates the process.


Download a transcript of the video

Please note, all IFoA offices are currently closed due to the COVID-19 situation and employees are working remotely. We are only able to accept send correspondence by email at this time. During this period, the IFoA is currently managing its resources carefully and is giving priority to complaints in the public interest. For more information, please see our guidance note on our handling of Disciplinary Tribunals during the COVID-19 situation.

Full copies of the formal disciplinary rules, Disciplinary Committee guidance and informal information notes covering the most frequently asked questions are available by following the link below. Please contact us if you have any queries.

The disciplinary process addresses issues relating to individual IFoA members only. The IFoA has a separate process for concerns relating to regulated firms licensed under our Designated Professional Body (DPB) regime.

Contact Details

If you have any questions about the disciplinary process, please email

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E.g., 24/09/2021
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Events calendar

  • Spaces available

    A panel discussion with investment representatives discussing the impact of investment on climate change and vice versa.

    This event is part of The Road to Glasgow: IFoA’s Sustainability Thought Leadership Series which will provide a platform for prominent contributors so that our members and others can understand the perspectives of a wide range of parties interested in the climate debate.

  • Spaces available

    Climate change is one of the greatest risks facing our world today. Addressing it will require multi-faceted solutions. Through this panel session, we will explore the different levers that can be used to meet net-zero targets including climate science and data, government engagement, and mobilising green finance.

  • Spaces available

    How governments and societies collectively respond to the climate crisis is increasingly being analysed through the lens of intergenerational fairness. Our expert panel will assess and explore the extent to which inter-generous fairness is being considered in climate policies, the lessons from those countries who are leading the way on fairness and justice in climate interventions, and more.

  • The Growth Mindset for Actuaries

    13 October 2021 - 8 December 2021

    Spaces available

    This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.

  • Spaces available

    The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.

  • Spaces available

    Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.