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IFOA Refund policy

We understand that we are required to comply with certain obligations under the Consumer Rights Act 2015 (“the Act”) in respect of certain of the services that we provide.
We always endeavour to conduct our exams and events with reasonable skill and care and in accordance with all other legal requirements incumbent upon us. Where you consider that our exams or events have not been conducted with reasonable skill and care or that we have not complied with any of the other obligations incumbent upon us under the Act, we understand that you may be entitled to certain remedies. These remedies are known, in the Act, as repeat performance or price reduction. Should you consider this to be the case, please contact us and we will discuss with you what this means in the context of our exams and/or events.
In cases where you are looking to cancel your participation in an exam (not owing to any alleged failure by us to comply with our legal obligations), we set out our refund policy for both sessional and practical exams below. In respect of an event, if you no longer wish to attend (again, not owing to any alleged failure by us to comply with our legal obligations), we set out our refund policy below.

Events

Cancellation of a conference place must be made in writing (by email or post), and will be subject to a £50 cancellation fee. A place can be cancelled up to two months before the conference for multiple day conferences and up to two weeks before the conference for one day events. For any conference cancellations made outside of these timeframes, no refund will be given, however a colleague will be permitted to attend in your place provided you (as the original delegate) confirm this to us in writing (by either email or post).

If accommodation has been booked this must be cancelled directly with the hotel.

Membership subscriptions
All refunds are considered on an individual basis.

E-Shop

Terms and conditions can be found by following this link

Exams

You can cancel your exam and request a refund, applications must be received before the exam entry closing date/time.
Refunds will only be given to those who have paid the full rate exam fee. No refunds will be given to those who have paid the reduced fee.
For refund applications received:

On or before the exam entry closing date

A 50% refund of the exam fee paid will be given.
After the exam entry closing date - no refund will be given.

 

CB3 exam
Refunds will be given to those who have paid the full rate exam fee. No refunds will be given to those who have paid the reduced rate fee.
You can cancel your exam and request a refund.

If you cancel four weeks or more before your exam date

A 50% refund of the exam fee paid will be given.

If you cancel less than four weeks before your exam date

No refund will be given.

The full refund policy can be found here

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Start date
E.g., 18/06/2021
End date
E.g., 18/06/2021

Events calendar

  • Spaces available

    The General Insurance (GI) Spring Conference is a result of the General Insurance Lifelong Learning Committee (GILL) combining this year’s 'Current Issues in General Insurance' (CIGI) and 'Technical Issues in General Insurance' (TIGI) conferences into a virtual webinar series over 19 – 25 May that will be available to watch online globally.

  • CILA 2021

    Available to watch globally in May.
    19-21 May 2021
    Spaces available

    We continue to live in a world of global uncertainty. Survival depends on our ability to simultaneously navigate through the diverse root-causes, ranging from: the consequences of Climate Change; on-going financial consequences of the COVID pandemic; or self-imposed changes in regulatory requirements and accounting standards.

  • Spaces available

    This is a free webinar on the consultation on changes to the Practising Certificates (PC) Scheme.

    The proposals come from a recent review of the PC Scheme which was the first substantive look at the IFoA’s approach to the requirements and process for PCs since 2010. It responds directly to feedback received on how the current scheme works especially that received from members and PC Holders.

  • Spaces available

    Behavioural Science Webinar SeriesThe world is changing. The fourth industrial revolution, globalisation and the COVID-19 pandemic are up-ending traditional social and business norms around the world; changes that were once predictable and steady are now faster and more profound.

  • Spaces available

    Risk Management Webinar PrgrammeTools like python/R are being heavily used to provide end-to-end analytical solutions for risk management. They help to set up a framework/platform to collect risk data and work out stochastic analytics to provide insights into the risks faced by a firm, be it in any sector.

  • Spaces available

    The webinar will look at several aspects of intergenerational fairness and our panel of experts will challenge you, society, taxpayers and generations X, Y and Z on key aspects of DB v DC pensions, public v private sector pensions, state benefits and key aspects of sustainability.

  • Pensions Conference 2021

    Online webinar series
    16-22 June 2021
    Spaces available

    Welcome to the programme for our 2nd Virtual Pensions Conference. This year's conference features 11 webinars offering members and non-members the opportunity to get up to date content from leading experts in the pension industry. There will also be opportunity to ask questions and contribute to the discussion.

  • Spaces available

    Mathematical Futures: The Actuary in a World Transformed – Sir Adrian Smith will outline how advances in data science, machine learning and artificial intelligence in the world of big data will transform the nature of many industries, including financial services. The broader environment within which mathematics is applied will change rapidly, often led by innovative yet disruptive forces outside. These changes will undoubtedly have an impact on the work of actuaries - and the profession will need to adapt quickly to thrive.

     

  • Spaces available

    Given our commitment to the safety of our members and employees, and as the easing of restrictions in respect of COVID-19 cannot be guaranteed at this point in time, we have decided to hold our AGM virtually again this year.

    The Business of the AGM

  • Spaces available

    Join newly inaugurated IFoA President Dr. Louise Pryor as she explores what we need to do to keep abreast of the changing world – and how we can seize the resulting opportunities – in her Presidential Address, ‘A Learning Society’

  • Spaces available

    This is a free webinar on the consultation on changes to the Practising Certificates (PC) Scheme.

    The proposals come from a recent review of the PC Scheme which was the first substantive look at the IFoA’s approach to the requirements and process for PCs since 2010. It responds directly to feedback received on how the current scheme works especially that received from members and PC Holders.

  • Spaces available

    The paper “Asset liability modelling in the quantum era” shall be presented by its authors, Tim Berry and James Sharpe, and chaired by Andrew Smith, Assistant Professor in the School of Mathematics and Statistics at University College Dublin.

  • Spaces available

    Risk Management Webinar ProgrammeInternal audit is often the Cinderella of the audit world. It’s a regulatory requirement for insurance companies to have an internal audit function, so why not make it as useful as possible?  This session will look at how to link an internal audit plan to the risk register, and how that helps audit committees and boards to spot problems and fix them.