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IFOA Refund policy

We understand that we are required to comply with certain obligations under the Consumer Rights Act 2015 (“the Act”) in respect of certain of the services that we provide.
We always endeavour to conduct our exams and events with reasonable skill and care and in accordance with all other legal requirements incumbent upon us. Where you consider that our exams or events have not been conducted with reasonable skill and care or that we have not complied with any of the other obligations incumbent upon us under the Act, we understand that you may be entitled to certain remedies. These remedies are known, in the Act, as repeat performance or price reduction. Should you consider this to be the case, please contact us and we will discuss with you what this means in the context of our exams and/or events.
In cases where you are looking to cancel your participation in an exam (not owing to any alleged failure by us to comply with our legal obligations), we set out our refund policy for both sessional and practical exams below. In respect of an event, if you no longer wish to attend (again, not owing to any alleged failure by us to comply with our legal obligations), we set out our refund policy below.


Cancellation of a conference place must be made in writing (by email or post), and will be subject to a £50 cancellation fee. A place can be cancelled up to two months before the conference for multiple day conferences and up to two weeks before the conference for one day events. For any conference cancellations made outside of these timeframes, no refund will be given, however a colleague will be permitted to attend in your place provided you (as the original delegate) confirm this to us in writing (by either email or post).

If accommodation has been booked this must be cancelled directly with the hotel.

Membership subscriptions
All refunds are considered on an individual basis.


Terms and conditions can be found by following this link


You can cancel your exam and request a refund, applications must be received before the exam entry closing date/time.
Refunds will only be given to those who have paid the full rate exam fee. No refunds will be given to those who have paid the reduced fee.
For refund applications received:

On or before the exam entry closing date

A 50% refund of the exam fee paid will be given.
After the exam entry closing date - no refund will be given.


CB3 exam
Refunds will be given to those who have paid the full rate exam fee. No refunds will be given to those who have paid the reduced rate fee.
You can cancel your exam and request a refund.

If you cancel four weeks or more before your exam date

A 50% refund of the exam fee paid will be given.

If you cancel less than four weeks before your exam date

No refund will be given.

The full refund policy can be found here

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Start date
E.g., 04/03/2021
End date
E.g., 04/03/2021

Events calendar

  • Finance in the Public Interest Series

    16 March 2021 - 23 March 2021

    Spaces available

    There is widening debate that many of our social, financial and regulatory institutions need to be rethought so that we can create more sustainable futures, particularly in light of the Covid-19 pandemic, the policy/macro-economic response to the pandemic and how it affects consumers, as well as the impending climate crisis. This multi-day series of three keynote webinars, individually presented by leading economist John Kay, Sir Paul Collier, Professor of Economics and Public Policy at the Blavatnik School of Government, Ashok Gupta, Chair at Mercer Ltd, and Nico Aspinall, Chief Investment Officer at B&CE, will open up discussion on these essential topics. The series will culminate in a panel session with Chief Economist of the Bank of England, Andy Haldane.

  • The price is righter

    16 March 2021

    Spaces available

    This webinar provides an overview of the state of the UK protection market, and how different insurers are using different levels of sophistication to price (such as using customer demand models). It considers how insurers have implemented these sophisticated pricing techniques, and the practical challenges they have faced.

  • Spaces available

    This discussion will revolve around the latest industry developments including and introduction to Part VII transfers and Schemes of Arrangement (process, parties involved and recent events), insights and lessons from recent with-profits transactions and restructurings (including Equitable Life and Pru-Rothesay), how firms can apply these learnings to future arrangements, and the outlook for future with-profits transactions and restructurings (including the impacts of Covid-19 and Brexit)


  • Spaces available

    What is stewardship and how has the landscape changed under the 2020 UK Stewardship Code? How does effective stewardship create long term value for beneficiaries and what roles do asset owners and asset managers play in active stewardship. This webinar will offer answers to these questions in a practical approach to stewardship reporting.

  • Spaces available

    Mis-estimation risk is a key element of demographic risk, and past work has focused on mis-estimation risk on a run-off basis.  However, this does not meet the requirements of regulatory regimes like Solvency II, which demands that capital requirements are set through the prism of a finite horizon like one year.  This paper presents a value-at-risk approach to mis-estimation risk suitable for Solvency II work.