Please can you advise how long it will take to reply to my enquiry ?
This depends on your enquiry type, please see our typical response times below. If you need to speak to us we are contactable on +44(0)131 240 1325
We are experiencing extremely high volumes of calls and enquiries at this time. Please bear with us and we will respond as soon as we can. Thank you for your patience.
| Enquiry type | Response time |
|---|---|
| Email acknowledged or answered | 3 days |
| Change of subscription rate | 1 week |
| Exams, OPAT, UKPM, PSC, CERA (Manual applications) | 1 week |
| Resignations | 2 weeks |
| Reinstatements | 2 weeks |
| CPD non-practising applications | 2 weeks |
| Student admissions | 2 weeks |
| Transfer to Fellow/Associate/CAA | 3 weeks |
| Affiliate admission | 3 weeks |
| Reduced Rate applications | 3 weeks |
| Dual membership application | 3 weeks |
| Mutual Recognition applications | 4 weeks |
| Individual qualification recognition applications | 4 weeks |
| Work based skills/PPD | 5 weeks |
| Exam Exemptions | 5 weeks |
What will happen if I do not pay the fees that become due when I am transferred to Associate/Fellow?
If you do not pay the subscription fees within one month following your transfer to Associate/Fellow, your transfer will not be complete. Your membership status will then revert back to Student/Associate.
Do I have to pay any subscription fees when I am transferred to Associate/Fellow?
Upon transferring to Associate/Fellow, you will be required to pay the Associate/Fellow subscription fee minus any subscription fees that you have already paid during your year of transfer.
What should I do if my circumstances change and I am no longer eligible for a reduced rate subscription?
If you are no longer eligible for a reduced rate subscription, please let the Member Services Team know. We will then update your record to full rate and you will be required to pay the remaining subscription balance.
Do I need to provide evidence of my income to prove my eligibility for a reduced rate subscription?
You are not required to provide evidence at the time of application, however if your record is selected for audit purposes you may be asked in future to provide evidence of your eligibility.
Is there a reduced subscription fee for members on a low income?
If your gross taxable income falls below the threshold for your category of membership, you can apply for a reduced rate subscription. You can check the income threshold for each category of membership on the subscription information page.
When does my membership subscription fee become due for payment?
Membership subscription fees become due annually on 1 October. You should ensure that your subscription is paid by 31 October to avoid late payment fees which are applied on 1 November and on 1 December. View more information on subscriptions.
How do I reinstate my membership?
You should firstly contact the Member Services team at memberservices@actuaries.org.uk who will provide you with a reinstatement form for your completion. You can reinstate your membership at any time during the subscription year. Lapsed students who want to apply for exams, should ensure that they apply for reinstatement 2 weeks before exam closing dates. Please refer to the reinstatement guide.
What is the procedure if a member no longer requires their membership?
If a member no longer requires their membership, they should contact the Member Services team at memberservices@actuaries.org.uk to inform of their intent and reason for resignation. Please note that the IFoA do not provide refunds if a member choses to resign before the end of the current subscription year.
How do I subscribe to one of the optional subscriptions such as SIAS or AFIR?
You can indicate the required optional subscriptions on your subscription letter and email a copy of the form to the Member Services team at memberservices@actuaries.org.uk with advised method of payment.
I will be transferring to Fellow soon, but my subscription notice shows the Student rate. What should I do?
You should pay the Student subscription fee at the outset. When you have been transferred to Fellow, you will be contacted by the Member Services team who will advise you of the balance of fees due upon your transfer.
How do I make a complaint?
Download the IFoA Membership Complaints Policy for full details.
Related documents
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Subscription policy and membership operation
20 August 2021 -
Table of membership fees and subscriptions 2021/2022
27 July 2021
Contact Details
If you have any questions about membership please contact
memberservices@actuaries.org.uk
We aim to respond to all initial enquiries within three working days.
Filter or search events
Events calendar
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The Growth Mindset for Actuaries
13 October 2021 - 8 December 2021This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.
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The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute. -
The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.
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GIRO 2021 Webinar Series
Online8 November 2021 - 19 November 2021
Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector. -
Proposals for changes to the regulatory framework on climate change and sustainability
11 November 2021This is a free webinar with an expert panel providing their views on the ongoing IFoA consultation for proposals regarding changes to the regulatory framework on climate change and sustainability.
The regulatory consultation sets out, for feedback some proposed approaches that the IFoA are considering in relation to charter commitments under the UK’s Green Finance Education Charter (GFEC) and the regulatory framework, including the Actuaries’ Code.
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Life 2021 Webinar Series
Online22 November 2021 - 26 November 2021
Join leading experts to discuss key issues, emerging ideas, and new research across the Life insurance sector. -
Pioneering Roles for Actuaries in Health and Care
29 November 2021
The role of actuaries within the health sector varies considerably from one country to another, due to differences in the local evolution of health systems and the funding models for health services. -
What next for Mental Health in Insurance?
1 December 2021Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.
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The Many Faces of Bias
2 December 2021
This webinar looks at the many types of biases, both conscious and unconscious and the impacts they can have in the workplace. Raising our own awareness and understanding of the issues can help us avoid the pitfalls of unconscious bias in particular. We’ve all heard the phrase ‘office banter’ but are we sure that’s how those on the receiving end perceive it and is it ok to go along with it?
The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute.
Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector.
Join leading experts to discuss key issues, emerging ideas, and new research across the Life insurance sector.
The role of actuaries within the health sector varies considerably from one country to another, due to differences in the local evolution of health systems and the funding models for health services. 
This webinar looks at the many types of biases, both conscious and unconscious and the impacts they can have in the workplace. Raising our own awareness and understanding of the issues can help us avoid the pitfalls of unconscious bias in particular. We’ve all heard the phrase ‘office banter’ but are we sure that’s how those on the receiving end perceive it and is it ok to go along with it?