Refund Policy for April 2020 examinations

This is the amended Refund Policy applicable for the IFoA sessional examinations held in April or early May 2020 only. This is to reflect the impact of the COVID-19 pandemic and the impact it has had on the IFoA sessional examinations in April 2020.

Where a refund is being given, or is requested, students will receive a full refund if they paid the fee themselves, or alternatively the refund will go to the student’s employer, if their employer paid the fee.

The IFoA will do its best to process any refunds as quickly as possible. As this is not something we have undertaken before on such a scale, some refunds may not be completed until June 2020, although it is hoped most will be much quicker than that.

All refund requests must be made by email to Education.Services@actuaries.org.uk quoting your ARN and the examination/s for which a refund is requested.

Written examinations that have been cancelled – CM and CS series

Students booked onto the CM and CS examination series do not need to take any action. The IFoA will automatically process the refund as quickly as possible and will contact students (or their employer) if there is any issue with processing the refund.

CP2 and CP3 online examinations

Any student who is unable to make either of these examinations will be refunded in full if they confirm by 8 April 2020 that they do not wish to sit under any change of circumstances.

Requests for refunds due to health reasons are normally treated in line with the IFoA refund policy i.e. only if they have medical evidence that they were unable to attend will a student receive a full refund. However, if a student wishes to cancel an April examination booking because of health reasons the IFoA will waive the need for medical evidence, provided the student informs us before sitting an examinations. In addition any student who contacts us before sitting an examination to inform us they are “self-isolating” and unable to participate in the examination will also receive a full refund of their examination fee.

Any student who does not attend an examination will be marked as “absent” in the normal way with no refund made.

Written examinations which have converted to online delivery

Any student who is unable to make any change of date or who does not want to sit the examinations in the online delivery format will be refunded in full:

if they confirm by 16.00 GMT 15th April 2020 for the rearranged examinations in week beginning 27 April 2020

or

if they confirm by 16.00 GMT 22nd April 2020 for the rearranged examinations in week beginning 4 May 2020

Requests for refunds for health reasons are normally treated in line with the existing policy i.e. no refund UNLESS they have medical evidence that they were unable to attend will receive a full refund. However If the student wishes to cancel because of health reasons the IFoA waive the need for medical evidence provided they inform us before sitting an examination. In addition any student who contacts us before sitting an examination to inform us they are “self-isolating” and unable to participate in the examination will also receive a full refund of their examination fee.

Any student who does not attend an examination will be marked as “absent” in the normal way with no refund made.