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Complaints and Disciplinary process

The Institute and Faculty of Actuaries (IFoA) regulates its members to assure public confidence in the actuarial profession

The role of our Complaints and Disciplinary process

The public – clients, users, employers and all those whose finances are affected by actuarial decisions – must be confident that the member they employ, or whom they trust with their finances, will observe standards of practice and conduct which justify that trust.

Should things go wrong, we have developed disciplinary procedures in order to enforce our members' professional requirements.

Quick guide to the IFoA Disciplinary Scheme

The Disciplinary and Capacity for Membership Schemes enables the IFoA to maintain and protect the standards, professionalism, reputation and public perception of its members. Watch this short video guide to the IFoA Disciplinary Scheme to find out more. 

Watch our short video guides to Disciplinary Scheme Investigations and Disciplinary Scheme Adjudications and Tribunals

How to make a complaint

Find out how to make a complaint against a member of the IFoA and how our disciplinary process works.

Making a complaint

The IFoA also licences some actuarial firms to carry out some restricted activities in our role as a Designated Professional Body. Find out how to complain about a firm licenced by the IFoA.

IFoA Disciplinary and Capacity for Membership Schemes

Find out how our Disciplinary and Capacity for Membership Schemes work and access guidance if you are facing an allegation:

You can find out more about our disciplinary processes in:

Read determinations of cases heard under our Disciplinary Scheme and find out about forthcoming hearings

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Contact Details

If you have any questions about the disciplinary process, please email

disciplinary.enquiries@actuaries.org.uk

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Start date
E.g., 23/11/2020
End date
E.g., 23/11/2020

Events calendar

  • Spaces available

    The webinar will discuss the challenges and opportunities schemes face in evaluating end game options, choosing a target state and understanding the impact this strategic decision could have on member outcomes long after the “end state” is reached. Adolfo, Kevin and Rhian bring over 60 years of experience in the industry and a variety of perspectives as scheme actuary, covenant adviser, trustee, de-risking adviser and insurer.

  • Spaces available

    Retail banking is going through a period of substantial change as it moves into the digital age. Banks have large amounts of data about their customers and about their risks. Open data application programming interface (APIs) and data science are enabling banks to use their data to offer innovative and sometimes personalised services. Data science is also adding value in risk areas such as fraud detection and cyber security. At the same time, the move to online banking is making it easier for firms including fintechs to enter banking without having to establish branch networks.

  • UK Town Hall 08:30-09:30

    Webinar
    4 December 2020

    Spaces available

    IFoA President Tan Suee Chieh would like to invite you to the Institute and Faculty of Actuaries’ (IFoA) virtual UK Town Hall 2020, hosted by Tan Suee Chieh with IFoA’s Immediate Past President, John Taylor, President Elect, Louise Pryor and IFoA Chief Executive, Stephen Mann.  

  • UK Town Hall 10:00-11:00

    Webinar
    4 December 2020

    Spaces available

    IFoA President Tan Suee Chieh would like to invite you to the Institute and Faculty of Actuaries’ (IFoA) virtual UK Town Hall 2020, hosted by Tan Suee Chieh with IFoA’s Immediate Past President, John Taylor, President Elect, Louise Pryor and IFoA Chief Executive, Stephen Mann.  

  • Spaces available

    Cash-flow driven investing is a game-changer for DB pension funds navigating their end-game. Suitable for sponsors who want to reduce risks on their balance sheets. And for trustees, it shifts the focus to providing greater certainty of returns, managing funding level volatility and ensuring they have enough income to pay cash-flow requirements.

  • Spaces available

    Patrick Kennedy, Partner at Gateley Legal and Founding Director of Entrust (a leading professional pensions trustee company), will be delivering an update on the latest legal developments during the course of 2020. With both a pensions legal perspective and over 25 years of trustee service, Patrick will seek to highlight how the letter of the law has continued to evolve against the backdrop of a difficult and challenging year

  • Spaces available

    The talk will provide an understanding of the priorities and relationships between deficit reduction contributions, in the context of wider scheme funding, and different types of value outflow from the employer based on the working party’s recently published report. 

  • Spaces available

    Running off the £2 trillion of UK corporate sector defined benefit liabilities in an efficient and effective fashion is the biggest challenge facing the UK pensions industry. Trustees and sponsors overseeing those schemes need to be clear on their target end-state and the associated journey plan – but too few have well articulated and robust plans.

  • Spaces available

    The actuarial skill set has much to offer the banking industry. So many of the skills that actuaries acquire during their working life translate across to the world of banking and yet banking is perceived as an alien environment to many actuaries. But is it?

  • Spaces available

    Covid-19 has required an urgent and cross-practice initiative to facilitate the extensive impact this pandemic has across all industries. IFoA members have been keen to contribute in a different way, so we developed the IFoA Covid-19 Action Taskforce [ICAT] to coordinate our effort, with a more efficient governance.

    We have over 500 volunteers and countless topics which we have amalgamated into 93 workstreams.