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How the PSS works

How does the Professional Support Service (PSS) work?

If you need help interpreting professional or technical guidance you should normally seek advice from a senior actuary first and, if that does not resolve the matter, you may wish to submit your query to the PSS for guidance. 

Queries are anonymised and then referred to the relevant topic or practice area specific panel of experts for consideration. Panel members exchange their views on the query via e-mail before a final response is drafted. That draft is then considered and agreed by the panel members before the final response is issued to the enquirer.

How long does the process take?

We will acknowledge receipt of your query within two working days and will try to respond in full within 15 working days. The PSS tries to respond to queries as soon as possible; however the speed of response will ultimately depend on the nature and complexity of your query.

In a small number of cases, the PSS may be unable to provide a full response within 15 working days. In those cases, we will contact you and explain the reason for the delay.

Will my query always remain confidential?

The only circumstances in which an enquiring member’s confidence cannot be assured by us is where the Institute and Faculty of Actuaries (IFoA) has a legal obligation to report information or where the query submitted to the PSS discloses details of an illegal act.

Depending on the situation, the IFoA may first encourage the enquiring member to make the disclosure him or herself. If that advice is not taken, the IFoA may be required to breach the member’s confidence and make the report. The decision to take that step would be taken by the General Counsel to the IFoA, our senior legal adviser.

Related documents

Contact Details

If you have an enquiry which is not addressed on these pages or in the PSS User Guide please contact

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Events calendar

  • The Growth Mindset for Actuaries

    13 October 2021 - 8 December 2021

    Spaces available

    This practical course is aimed at actuaries at any stage of their career who want to develop their own growth mindset and apply it to their work setting and personal or professional lifelong learning. The content of the course builds on the lecture given by Dr Helen Wright on Growth Mindset as part of the President’s 2021 Lecture series, and will be delivered over a period of 2 months, from mid-October to early December.

  • Spaces available

    In this webinar, we will discuss how cause-of-death data from the Office for National Statistics can help us to understand how inequalities arise at the all-cause level. The key to understanding mortality inequality is to think about the chain that connects risk factors, relative risks, and cause-of-death mortality through to all-cause mortality.

  • Spaces available

    The importance of biodiversity for finance, business and policy is being increasingly recognised. While many studies highlight the overall economic impact that biodiversity loss could have, it is much more difficult to quantify and understand the particular impact that is may have on individual businesses or communities. The management and measurement of these risks is a field where actuaries are well placed to contribute.

  • Spaces available

    The climate crisis and the degradation of our planet will affect societies everywhere. How we address these threats will require solutions that transcend borders. As a global profession, the actuarial community is well-placed to consider and propose effective risk management solutions to help manage the climate crisis.

  • GIRO 2021 Webinar Series

    8 November 2021 - 19 November 2021
    Spaces available

    Join leading experts to discuss key issues, emerging ideas and new research across the general insurance sector.

  • Spaces available

    Content will be aimed at all actuaries looking to understand the issues surrounding mental health in insurance and in particular those looking to ensure products and processes widen access for, and are most useful to, those experiencing periods of poor mental health.